Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
- Admin Panel: General Information
- Users
- Chats
- Open Chats
- Calls
- Conferences
- Profile Change Request List
- Logout List
- Administrators
- Servers
- Bots
- Internal Bots
- External Clients Users
- UI Alerts
- Containers
- Audit
- Stickers
- Call Backgrounds
- Catalog
- Statistics
- Role Model
- Role Model Rules
- User Groups
- Call Reports
- Call Recordings
- Transcribings
- SMS Statuses
- Administrators Authentication
- Audit Settings
- Global Chat
- Global Bots
- Links to Chats/Calls
- Push Service
- File Service
- User Session
- Registration Settings
- Active Directory
- E-mail: self-registration
- OpenID
- Personal Data Visibility
- E-mail: sending emails
- Getting Started Instruction
- Blocked Users
- VoEx
- Server
- Support Info
- Security (CTS)
- Registration Instruction
- SmartApps
- Mobile Menu Configuration
- Activations
- SMS
- Adapters
- Masks
- Security
- CAPTCHA
- Reserved Phone Numbers
- Suggests
- Kerberos Settings & Kerberos Suggests
Servers
- Server Status Indicators
- Deleting a Server
- Searching for Servers
- Adding a New Server
- Trust Connections
- Server Properties
Server Status Indicators
| Indicator | What It Means |
|---|---|
| 🟢 | A green indicator next to the server name means the server is available and connected. |
| 🔴 | The red indicator means that there is no connection. |
| 🟣 | The purple indicator means that the administrator has blocked the server on RTS /ETS . |
The Public RTS Server Is Unavailable, the Indicator Is Red. What Should I Do?
Try opening theDeleting a Server
The trash bin button deletes a server record (token) or a trust connection to it.
Why Delete a CTS Record from RTS/ETS?
The record of an inactive server is deleted if a user needs to register on a new server, but the old server is physically unavailable and its record remains onSearching for Servers
In the search field on the corresponding tab, you can find servers by ID, name, or address.
Adding a New Server
Click the Create button to add a new server for connection to the current server. More info in the admin guides.
Can I Deploy a Copy of the Corporate Server for Testing?
You cannot copy the corporate server, ETS, or Media server: the identifier of each server in the federation must be unique, and a copy retains traces of the previous configuration. A test environment for them is deployed separately — contact your implementation specialist or eXpress support.
Auxiliary servers — the bot server, transcoding server, and speech recognition server — can be copied: they do not need unique identifiers, and no additional licenses are consumed for the copy. Coordinate deployment with support or the implementation team.
Trust Connections
The Trusts tab displays trusted connections of this server to other corporate servers.
How to Configure Visibility of Contacts from a Trusted Server?
The Allow trust search setting is set when editing a trust. It determines whether users of the trusted server can search for users on the current server.The Trust search setting in the Server > Server Features section manages trust search for all servers with the Allow trust search option enabled.
Can an eXpress Lite Server Be Connected via Trust to Another CTS?
Yes. To do this, the eXpressServer Properties
Clicking on a server opens information about it and its connection. Here, you can manage the connection, edit server properties, or delete it.
Changed the CTS Host. What Needs to Be Done on RTS/ETS?
If a server's host has changed, edit the record and specify the new address. Connected clients will encounter a connection error, and users may need to relogin to the client. The chat history will be preserved.