Searching for Contacts

Managing the Display and Search of Corporate Contacts

For Administrators: Configuring and Displaying All Corporate Contacts

CTS

eCTS

The corporate server administrator can customize how users view and search for other employees' contacts in the messenger. The settings are located in the admin panel under Server Features in the Server section.

Is It Possible to Add All Colleagues to the Contact List at Once?

Yes, these settings allow displaying all corporate contacts in the contact list, rather than only those from users' personal phone books on their mobile devices.

Contacts Search Field

The contacts search field works the same in the Contacts, Chats sections, as well as when adding participants to a chat, channel, or conference.

Search for an External Contact

If you are a public user or the person you are looking for is not your corporate colleague, add their phone number to your mobile device's phone book and grant the app access to your phone book. If you have shared chats with the user you are looking for, you can also find them in the contacts list by the name they specified during registration or as they are recorded in your phone book (if the corresponding setting is enabled).

If I Don't Have Someone's Phone Number?

If you do not know the user's phone number, try the following methods:

• Request the link or QR code for their profile to contact them.
• Join a group chat where this user is present, or send them an invitation link to a chat you are in.
• If the user is in someone else's contacts, ask them to mention this user using the @@ symbols, send their contact as an attachment, or share a link or QR code to their card.

How Can I Find a Guest?

Guest profiles do not support personal correspondence and calls, so they cannot be found via contact search. A guest can participate in chats and conferences they have been added to — they can only be found there among the participants.

Search for a Corporate Contact

If you are a corporate user (registered on CTS/ECTS), you can find your colleagues, even if they are not in your personal phone book, through the search field above the contacts list. Even if the user is not in your phone book but is registered on the same corporate server as you or on a trusted server, you can find them by their name (full name).

How Does the Corporate Search Work?

Corporate contact search starts when at least three characters are entered in the search bar and works on the principle of “fuzzy search” (trigram index).

Search Results Order

The first result in the search is the contact that fully matches the query, so it is more convenient to search for users by their full name.

Found contacts are displayed in a specific order:

1. Contacts that fully match the search query (regardless of the server, if a trusted connection is established with it).
2. Personal contacts from your device's phone book registered in the app.
3. Cached contacts that were already loaded into the profile before the corporate search began (when logging into the app, synchronizing chats, creating a chat, and other events).
4. Contacts from the same corporate server with names similar to the search query, if exact search is not enabled in the app settings.
5. Users from another server with names similar to the search query, if exact search is not enabled in the app settings.

Search for Users with Exact Match

The Exact Match Search feature is available in the app settings directly or in the Interface/Special settings section.

State	Description
Exact Match Search Off	By default, this feature is disabled, and the search is performed with typo support, also considering not only the contact's full name but other attributes, including values of other contacts' attributes. For example, if you enter the manager's last name, in addition to their contact, all their subordinates will also be found.
Exact Match Search On	When exact match search is enabled, only results that exactly match the contact's name, email, or chat name (if the search is performed in the Chats section) will be displayed in the search results. For example, when entering the manager's last name or email, only their contact will be found.

Trusted Search for Corporate Contacts

As mentioned above, if you are a corporate user, you can find a contact not only from the same corporate server as yours but also from a trusted server. For trusted search to work, it must be allowed on the servers by the administrator.

For Administrators: How to Check if Trusted Search is Allowed

Check that:

• In the admin panel on the server from which the search is performed, the Trust Search setting is enabled in the Server > Server Features section — this allows searching for users on trusted servers.
• In the admin panel on the server where the contacts should be found, in the Servers section on the Trusts tab, the Allow Trusted Search setting is enabled for the corresponding trusted servers.

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❓Related Topics:
• Forced Refresh of Contacts Synchronization
• What to Do If You Cannot Find a Contact
• Cannot Find a Contact Only in the Web / Desktop Version