Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
SMS Statuses
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Admin Panel: General Information
- Users
- Chats
- Open Chats
- Calls
- Conferences
- Profile Change Request List
- Logout List
- Administrators
- Servers
- Bots
- Internal Bots
- External Clients Users
- UI Alerts
- Containers
- Audit
- Stickers
- Call Backgrounds
- Catalog
- Statistics
- Role Model
- Role Model Rules
- User Groups
- Call Reports
- Call Recordings
- Transcribings
- SMS Statuses
- Administrators Authentication
- Audit Settings
- Global Chat
- Global Bots
- Links to Chats/Calls
- Push Service
- File Service
- User Session
- Registration Settings
- Active Directory
- E-mail: self-registration
- OpenID
- Personal Data Visibility
- E-mail: sending emails
- Getting Started Instruction
- Blocked Users
- VoEx
- Server
- Support Info
- Network Security
- Registration Instruction
- SmartApps
- Mobile Menu Configuration
- Activations
- SMS
- Adapters
- Masks
- Security
- CAPTCHA
- Reserved Phone Numbers
- Suggests
- Kerberos Settings & Kerberos Suggests
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
SMS Statuses
RTS
ETS
How Are SMS Codes Sent?
SMS codes are delivered to users through special SMS providers:| Server | Which SMS Provider Is Used |
|---|---|
RTS Lite CTS |
The SMS provider connected to RTS . |
ETS eCTS |
The SMS provider connected to ETS . |
SMS Status Codes
| Status | Description |
|---|---|
delivered |
SMS was successfully transmitted from the SMS provider to the user’s mobile operator. If the user cannot log in, possible reasons include an incorrect code, incorrect phone number, or SMS blocking by the mobile operator. In this case, the user should contact their operator. |
one_number_limit_exceeded |
The daily SMS limit has been exceeded. See the SMS > Security section. |
number_is_forbidden |
The phone number is blacklisted by the SMS provider. Contact the SMS provider’s support. |
waiting |
If the status waiting is displayed for a long time and then changes to failed, there may be widespread issues. Contact the SMS provider’s support. |
message is denied |
The mobile operator has blocked the SMS. Ask the user if they recently changed their SIM card or mobile operator. In such cases, the provider may block the SIM card for 24–48 hours. The user should try logging in again after 24 hours. |
How to View the Error on the SMS Provider Side?
| Server | Steps |
|---|---|
RTS Lite CTS |
Contact eXpress support, who will then contact the SMS provider. |
ETS eCTS |
Contact support for your connected SMS provider. |