Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
Links to Chats/Calls
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Admin Panel: General Information
- Users
- Chats
- Open Chats
- Calls
- Conferences
- Profile Change Request List
- Logout List
- Administrators
- Servers
- Bots
- Internal Bots
- External Clients Users
- UI Alerts
- Containers
- Audit
- Stickers
- Call Backgrounds
- Catalog
- Statistics
- Role Model
- Role Model Rules
- User Groups
- Call Reports
- Call Recordings
- Transcribings
- SMS Statuses
- Administrators Authentication
- Audit Settings
- Global Chat
- Global Bots
- Links to Chats/Calls
- Push Service
- File Service
- User Session
- Registration Settings
- Active Directory
- E-mail: self-registration
- OpenID
- Personal Data Visibility
- E-mail: sending emails
- Getting Started Instruction
- Blocked Users
- VoEx
- Server
- Support Info
- Network Security
- Registration Instruction
- SmartApps
- Mobile Menu Configuration
- Activations
- SMS
- Adapters
- Masks
- Security
- CAPTCHA
- Reserved Phone Numbers
- Suggests
- Kerberos Settings & Kerberos Suggests
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Links to Chats/Calls
CTS
eCTS
In this section, you can specify your custom host for chat and call invitation links instead of the default one, as well as configure the minimum access level to it (otherwise the xlnk.ms is used):
| Level | Description |
|---|---|
| public | A link with any access is created using the specified host |
| corporate | A link with access for any corporate users is created using the specified host; for public users and guests, xlnk.ms is used |
| trusts | A link with access for users of the current corporate server and trusted servers is created using the specified host; for all others, xlnk.ms is used |
What is the xlnk.ms?
It is the default link host xlnk.ms owned by eXpress, which is located in a Russian data center.
Guests on the Current Server 
Enable the Generate links for guest users to this server option, and guest users who receive new links will connect via this corporate server instead of RTS
from now on.
Do I Need to Create Guest Accounts in Advance?
No, they will be created automatically on the server when a user connects as a guest.I Switched Guests to My Server. Will Previous Links Be Redirected?
If a guest uses an old link created before enabling this setting, they will connect viaRTS
. Therefore, users who will connect as guests need to be provided with new links.
Do Guest Accounts Consume a License or Require Additional Payment?
Guests and public users aren't licensed. There are no licensing restrictions or additional fees for them.