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Updated 20 Oct 2026

SmartApps

CTS
eCTS

This section configures which SmartApps users see in the application's main menu.

Setting What It Does
Main menu, field APP_ID The SmartApp that will be the main page and will open when the client application starts.
SmartApps catalog enabled and the field APP_ID below it Enables the SmartApps catalog and selects a SmartApp for the catalog: Default catalog or a custom one.
Placement Where the catalog is located in the menu: In the end or Following the previous SmartApp.
Field APP_ID after Placement The SmartApp used as the standard mail client.
Support button mode The Contact Support item in the three-dot application menu:
  • Hidden — no item;
  • Open support contacts — opens a card with contacts from the “Support contacts” section;
  • Open SmartApp — opens the SmartApp specified in the adjacent APP_ID field.
External SmartApp HTTP Proxy FQDN and proxy port for SmartApps that open resources within the corporate data transmission network (CDTN).
For more details about creating bots and SmartApps, their types, and the API used, see this article. For more information on administering bots and SmartApps, see the admin guides.