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Call Reports

Call Reports

RTS
CTS
eCTS

This section collects information about call and conference ratings submitted by users. The list can be filtered using dropdown menus, date pickers, and the search field at the top.

Column Description
Rating The call/conference rating assigned by the user.
Starting with server software version 3.59, the binary call rating system (good/bad) has been replaced with a 5-star rating. For compatibility:
  • Old client + new server software: good = 5 stars, bad = 4 stars.
  • New client + old server software: 5 stars = good, <5 stars = bad.
Chat/Conference The chat where the call took place or the conference name.
janus_url Janus URL.
call_id Call or conference identifier.
user_huid HUID of the user who submitted the rating.
udid Session identifier of the specific user device from which the rating was submitted.
Platform Type of user client platform: Web (includes Desktop), Android, and iOS.
app_version Version of the client app from which the rating was submitted.
inserted_at Rating date and time.
Reasons Reason for a poor rating. Some are set automatically by the system. Possible reasons include:
  • input_issue. “I can’t hear anyone,” incoming audio issue.
  • output_issue. “No one can hear me,” outgoing audio issue.
  • poor_sound. “Poor sound quality.”
  • poor_connection. “Connection issues.”
  • poor_video. “Video issues.”
  • poor_sharing. “Screen sharing issues.”
  • toggler_disabled. “Microphone/camera won’t turn on” (Web app only).
  • user_disconnected. “I was dropped from the call.”
  • other. “Other” — the user entered a custom description of their issue during the call or conference.
  • webrtc. This reason is sent by the system without user input. Indicates network issues during connection establishment.
  • session. This reason is sent by the system without user input. Indicates issues with the session microservice.
  • domain. This reason is sent by the system without user input. Indicates issues in the app backend that led to call termination or errors when sending call_offer, call_answer, vr_publish, vr_publish_audio, vr_unpublish, room_leave, call_terminate, room_join, or call_new events.
Call logs Buttons to download call or conference logs.