Call Recordings

It allows you to view and manage the call and conference recording processing queue. The queue can be filtered using the status dropdown and the search field at the top.

Column	Description
Recording	Recording identifier. Clicking on it opens the recording page.
Call ID	Call or conference identifier or call_id.
Status	Recording state: new. Recording is in the processing queue. in_progress. Recording is being processed. ok. Recording is ready. error. An error occurred during recording processing.
Conference name	Name of the conference or group chat in which the call took place. For a one-on-one call — Personal chat, including if a group call was initially a one-on-one call.
Error Reason	Transcoding service error reason.
inserted_at	Recording start date and time.
updated_at	Date and time of any recording update (ready or ready with an error).
Restart	Buttons for resending records for transcoding. Available since version 3.58. If transcoding of some recordings ended with an error over the last two days, a button appears next to the search button. It restarts transcoding of all such recordings. Available from version 3.61.

Recording Properties

On the recording page there is a button that resends the recording for transcoding. It also shows information about the start and readiness of the recording and about the participants' media streams.

What Do “Link Type” and “Access Level” Mean?

Parameter	Description
Link type	Which servers or networks users can download the recording from — corresponds to the recording access setting in the VoEx section.
Access level	Which users can download the recording. Configured in Recordings Bot or in advance in the call/conference properties: any corresponds to the Any user setting in Recordings Bot: someone who did not participate in the call/conference can also download the recording members — Participants only (of the call/conference) admins — Admins only (of the call/conference)

Did the Recording Fail to Arrive or Did Transcoding End with an Error?

Try resubmitting the recording for transcoding. If that doesn't help, contact eXpress support.

Is the Recording Stored Only on the Admin's Server or Copied to Participants' Servers?

The recording is copied to the servers of all participants in the group call or conference. The Recordings Bot will send each participant a link, taking into account the recording access settings on their servers in the VoEx section.