Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
Call Recordings
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Call Recordings
CTS
eCTS
It allows you to view and manage the call and conference recording processing queue. The queue can be filtered using the status dropdown and the search field at the top.
For recording to work, set up and configure an additional server machine and enable call recording in the VoEx section. You can find details in the Administrator Documentation or by contacting support.
| Column | Description |
|---|---|
| Recording | Recording identifier. Clicking on it opens the recording page. |
| Call ID | Call or conference identifier or call_id. |
| Status | Recording state:
|
| Conference name | Contains the conference name, or the group chat name where the call took place, or Personal chat if it was a one-on-one call or a group call that started as a one-on-one call. |
| Error Reason | Specifies the reason for the transcoding service error. |
| inserted_at | Recording start date and time. |
| updated_at | Date and time of any recording update (ready or ready with an error). |
| Restart | Buttons for resending records for transcoding. Available since version 3.58.
If there are records from the last two days that failed to transcode, a button to restart transcoding for all such records appears next to the search button. Available from version 3.61.
|
Recording Properties 
The recording page includes a button to resend the recording for transcoding and information about the recording start, readiness, and participant media streams.
What Do “Link Type” and “Access Level” Mean?
| Parameter | Description |
|---|---|
| Link type | Which servers or networks users can download the recording from — corresponds to the recording access setting in the VoEx section. |
| Access level | Which users can download the recording (configured in Recordings Bot or in advance in the call/conference properties):
|
Did the Recording Fail to Arrive or Did Transcoding End with an Error?
Try resubmitting the recording for transcoding. If that doesn't help, contact eXpress support.⚠️ Please note that the storage time for unprocessed recordings is limited (default is 2 days).