Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
- Admin Panel: General Information
- Users
- Chats
- Open Chats
- Calls
- Conferences
- Profile Change Request List
- Logout List
- Administrators
- Servers
- Bots
- Internal Bots
- External Clients Users
- UI Alerts
- Containers
- Audit
- Stickers
- Call Backgrounds
- Catalog
- Statistics
- Role Model
- Role Model Rules
- User Groups
- Call Reports
- Call Recordings
- Transcribings
- SMS Statuses
- Administrators Authentication
- Audit Settings
- Global Chat
- Global Bots
- Links to Chats/Calls
- Push Service
- File Service
- User Session
- Registration Settings
- Active Directory
- E-mail: self-registration
- OpenID
- Personal Data Visibility
- E-mail: sending emails
- Getting Started Instruction
- Blocked Users
- VoEx
- Server
- Support Info
- Security (CTS)
- Registration Instruction
- SmartApps
- Mobile Menu Configuration
- Activations
- SMS
- Adapters
- Masks
- Security
- CAPTCHA
- Reserved Phone Numbers
- Suggests
- Kerberos Settings & Kerberos Suggests
Global Chat
Here, the administrator can enable and configure the global chat on the current server.
Global Chat Setup
- Select the Enabled checkbox and specify the name, avatar, and description of the global chat. If this is an ETSand you need to hide the federated eXpress global chat, clear the RTS/ETS global checkbox.
- If users should be able to write to the global chat, select the Allow users to post to the Global Chat checkbox. By default, it is cleared: the input field in the global chat is blocked for users with the message Only an admin can send messages in this chat. With any setting, messages sent directly are visible only to their author.
- Click the Save button. The global chat will appear for users of the current corporate server or for users of all corporate eCTSservers connected to theETS.
- In the Internal Bots section, enable the Notifications bot: click the pencil button next to it and select the Enabled checkbox.
- Add the Notifications bot to the list in the Global Bots subsection: select Add Bot to Global Chat and click the plus button next to Notifications bot.
- Add the user who should send messages to the global chat as a bot administrator: in the Internal Bots section, click the gear button next to Notifications bot and select Add bot admins.
Sending a Message to the Global Chat
Instructions for the bot administrator on how to send a message to the global chat — here.
Multiple Global Chats
Multiple global chats can appear in users' chat lists:
- A global chat from the current corporate CTS/eCTSserver (the Enabled checkbox).
- A global chat with information from eXpress (RTS) or a global chat from a higher-level server (ETS). Starting with version 3.57, you can disable it for users of the current server: clear the Enable RTS/ETS Global Chat checkbox.