Corporate Account Logout

What is Logout?

Logout is disconnecting from a corporate server: a personal account on or loses its association with a corporate server , or . After this, the user profile ceases to be corporate and loses access to all corporate properties and data. After logout, you can proceed to another corporate server.

How Do I Unlink My Account From the Corporate Server?

Contact Support at your company or the corporate server administrator directly: they perform the logout. Logout is typically needed when you change jobs to unlink the profile from the previous corporate server.

Types of Logout

For Administrators: Methods to Request Logout

Lite

CTS

eCTS

Ways to request logout:

Logout Request	Lite	CTS eCTS
At the user's request The user logged into the corporate server account, opened Settings (avatar above the chat list) > profile > Corporative information or Actions with profile and pressed the Leave the server button.	Logout will happen automatically. The administrator will see the bot notification that the user left the server.	A logout request will be sent to the corporate server. The logout will be performed when the server administrator confirms the request in the admin panel, in the Logout requests section. Until then, the user will lose access to the app's corporate features on the current device. If user logs in to the app again without a QR code, the logout request will be canceled and removed from the Admin Panel.
Manually by an administrator	The eXpress Lite administrator removes the user from the server via the Server Management Bot.	The logout will complete when the corporate server administrator confirms the request in the admin panel, in the Logout requests section. Until then, the user will remain logged into the app.
Through the corporate directory AD/OpenID	-	A logout request is generated when a specific event occurs in the corporate directory. Logout will be performed when the administrator of the corporate server confirms the request in the Logout requests section. For example, after an account is blocked in Active Directory, the user will immediately lose access to the corporate features of the application. They will not be able to return to the corporate account unless the administrator has set the registration method NTLM.
When deleting an account in the app's settings	When a user deletes a personal account, logout is automatically performed for the corporate account linked to it.	When a user deletes a personal account, a logout request is sent for the associated corporate account. The corporate account will be unlinked from the deleted personal account when the administrator confirms the request in the Logout requests section. The administrator of a corporate server can customize it so that when a user account is deleted, logout is performed automatically, without confirmation. For details, contact eXpress support.

For Administrators: Automatic Logout Without Confirmation

CTS

eCTS

The corporate server administrator can configure all logout requests to be confirmed automatically. By default, auto-confirmation is disabled. For more details, see the descriptions of the admin panel sections: “Active Directory” and “OpenID”.

Additional Questions

Who Performs the Logout?

When an employee leaves, the system administrator of the previous employer performs the logout: corporate information is the property of the organization. If your account remains associated with the corporate server of your previous employer after moving to another organization, contact eXpress Support. We will contact the previous employer so that they perform the logout.

If the previous server is eXpress

, the administrator of this server performs the logout via Server Management Bot. If you still have access to your corporate account, leave the server yourself using the Leave the server button: the logout will happen immediately. If you don’t have access, contact the server administrator directly. If you don’t know who the administrator is, contact Beeline Support.

What Happens While the Logout Request is Pending?

Until the administrator confirms the logout, your account will remain linked to the previous corporate server. If you have a phone number, you won't be able to connect to another server with it. Whether you stay in the app until confirmation depends on the type of request (see above).

What Happens After Logout?

After logout, the user loses access to corporate correspondence: logout is treated as employee termination, and corporate correspondence is the property of the organization. Only correspondence from the time when the user was public will be saved, if there was any.

This also applies to private chats that you had before switching to the corporate server: only the part of the conversation that took place before the switch will be preserved in them. Messages sent in the same chats after you became a user of the corporate server are considered corporate correspondence and will be unavailable after logout.

What Will My Profile Look Like After Logout?

How other users will see your profile after logout:

1. Other users will see your personal chat displayed as the eXpress public account name. If you registered without a phone number or in an
   ETS
   app, they will see Unknown User instead of the name.
2. Concerning associated phone number:

   Phone Number/Used App	What happens after logout
   Had a phone number and were using eXpress or a non-isolated ETS client app	After logout you will become a public “green” user. Other users will be able to continue communicating with you in personal chats or in new group chats and channels. If after that you sign in to the corporate server without a phone number, you will have two accounts. The public version has a phone number and old chat history. The corporate one has no phone number and no old correspondence.
   Did not have a phone number in eXpress or used a dedicated ETS app in isolated environment	After logout, you will not become a public “green” user, and other users will not be able to communicate with you in the app. What will other users see after logout in this case: the old chat with you will remain in the chat list but will not appear in contact search results; if they write to you, they will see the error “User no longer has access to the application. Message will not be delivered”; if they call you, they will see a warning that the call is not possible; the Reply privately button will be unavailable in the message context menu; your profile details will not change to those of your personal account on RTS . If you then log in to the corporate server, other users will see two chats with you but will only be able to use one of them. The other will remain for historical purposes.

What Happens to Group Chats and Channels I Administer?

After logout, you will be removed from all corporate group chats and channels, even those where you were an administrator. The system will automatically assign a new Administrator.

Can I Return to the Previous Server After Logout?

If a phone number was linked to a corporate account and after logging out you log in to the app again on the same corporate server with this number, then:

• your personal chats will have their corporate history restored;
• in group chats and channels, the history will be restored after you rejoin them;
• call history will be restored. Group call titles will return when you enter the corresponding chats; until then, there will be a list of members instead of the title;
• conferences will be restored when you become a participant in them again.

How Phone Number Binding Protects Your Message History?

The server identifies you by HUID, which does not change. When you sign in with the same phone number, the HUID stays the same. Therefore, if you sign in to the old corporate server with the same phone number, even into a different account, the previous corporate correspondence will be restored. If the logout occurred due to the deletion of a personal account, or you log in again without a phone number, the correspondence will be unavailable, as a new HUID is created during registration.

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