Corporate Account Logout

What is Logout?

Logout is the process of disconnecting from a corporate server, where a personal account on or loses its association with a corporate server , or , or . After this, the user profile ceases to be corporate and loses access to all corporate properties and data. After logout, i.e. leaving the previous corporate server, you can switch to another corporate server.

How Do I Unlink My Account From the Corporate Server?

Logout is typically needed when you change jobs to unlink your profile from the previous corporate server. This is done by the corporate server administrator. Contact your organization’s support or the administrator directly to unlink your account from the corporate server.

Types of Logout

For Administrators: Methods to Request Logout

Lite

CTS

eCTS

There are several methods for logout requests:

Logout Request	Lite	CTS eCTS
At the user's request After logging into the corporate server account, went to Settings (avatar button) > profile > Corporate Information or Actions with profile and pressed the Leave the server button.	Logout will happen automatically. The administrator will see the bot notification that the user left the server.	A logout request will be sent to the corporate server. The corporate server administrator must approve your request to complete the logout (in the Logout requests section). Until then, the user will lose access to the app's corporate features on the current device. If user logs in to the app again without using a QR code, the logout request will be canceled and removed from the Admin Panel.
Manually by an administrator	The eXpress Lite administrator must remove user from the server through the bot.	The corporate server administrator must approve the request in the admin panel (in the Logout requests section) to complete the logout. Until then, the user will remain logged into the app.
Through the corporate directory AD/OpenID	-	A logout request is generated when a specific event occurs in the corporate directory. The corporate server administrator must approve the request (in the Logout requests section) to complete the logout. For example, if user account is locked in Active Directory, they will immediately lose access to the app's corporate features and will not be able to return to the corporate account (unless the NTLM registration method is enabled).
When deleting an account in the app's settings	When a personal account is deleted, logout is automatically performed for the corporate account linked to it.	When a personal account is deleted, a logout request is sent for the associated corporate account. The server administrator must approve the request (in the Logout requests section) to complete the logout and disconnect the corporate account from the deleted personal account. The corporate server administrator can configure the system to automatically perform logout when user accounts are deleted, without requiring confirmation. For more details, contact eXpress Support.

For Administrators: Automatic Logout Without Confirmation

CTS

eCTS

The corporate server administrator can configure all logout requests to be confirmed automatically without their confirmation. This feature is disabled by default. For more details, see the descriptions of the admin panel sections: “Active Directory” and “OpenID”.

Additional Questions

Who Performs the Logout?

Since corporate information is the property of the organization, when an employee leaves, their logout must be performed by the system administrator of their previous employer. If your account remains associated with the corporate server of your previous employer after moving to another organization, contact eXpress Support — we will reach out to your previous employer to facilitate the logout.

If the previous server is eXpress

, the administrator of this server performs the logout via Server Management Bot. If you still have access to your corporate account, leave the server yourself using the Leave the server button: the logout will happen immediately. If you don’t have access, contact the server administrator directly. If you don’t know who the administrator is, contact Beeline Support.

What Happens While the Logout Request is Pending?

Until the administrator confirms the logout, your account will remain linked to the previous corporate server, and you will not be able to log in to another server using your phone number (if applicable). Whether you'll be logged out of the app while the request is active depends on the request type (see above).

What Happens After Logout?

Access to corporate correspondence will be lost for the user who has been logged out, as logout is equivalent to employee termination, and corporate correspondence is the property of the organization. Only correspondence from when they were a public user will remain, if any.

This also applies to private chats that you had before switching to the corporate server: only the part of the conversation that took place before the switch will be preserved in them. Messages sent in the same chats after you became a user of the corporate server are considered corporate correspondence and will be unavailable after logout.

What Will My Profile Look Like After Logout?

How other users will see your profile after logout:

1. The personal chat with you for other users will be displayed with the name of the eXpress public account or Unknown User (if registered without a phone number or in an
   ETS
   app).
2. Concerning associated phone number:

   Phone Number/Used App	Description
   Had a phone number and were using eXpress or a non-isolated ETS client app	After logout you will become a public “green” user. Other users will be able to continue communicating with you in personal chats or in new group chats and channels. If you then log in to the corporate server without a phone number, you will have two accounts: a public one with a phone number and your old correspondence, and a corporate one without a phone number and without old correspondence.
   Did not have a phone number in eXpress or used a dedicated ETS app in isolated environment	After logout you will not become a public “green” user. Other users will not be able to communicate with you in the app. What other users will see when trying to interact with you after logout in this case: the old chat with you will remain in the chat list but will not appear in contact search results; when attempting to send you a message, they will see the error "User no longer has access to the application. Message will not be delivered"; when attempting to call you, they will see a warning that the call cannot be completed; the Reply privately button will be unavailable in the message context menu; your profile details will not change to those of your personal account on RTS . If you then log in to the corporate server, other users will see two chats with you but will only be able to use one of them. The other will remain for historical purposes.

What About Group Chats & Channels I Admin — what happens to them?

You will also be removed from all corporate group chats and channels, even those where you were an administrator. A new administrator will be automatically assigned by the system.

Can I Return to the Previous Server After Logout?

If after logging out your corporate account with a phone number associated with it, you log in to the app on the same corporate server with the same phone number, then:

• your personal chats will have their corporate history restored;
• in group chats and channels, the history will be restored after you rejoin them;
• call history will be restored (group call names will reappear after accessing the corresponding chats; until then, a list of participants will be displayed);
• to restore conferences, you will need to rejoin them.

How Phone Number Binding Protects Your Message History?

This is possible because the server identifies you by your HUID, which remains unchanged. If you use a phone number, even if you log in to another account on the old corporate server with the same phone number (and thus the same HUID), your previous corporate correspondence will be restored. If the logout occurred due to the deletion of a personal account, or you log in again without a phone number, the correspondence will not be restored, as a new HUID is created during registration.

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• Another User's Profile Appears Twice in the App