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Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

For eXpress users
support@express.ms Customer Support Department
Contacts
  • Welcome to eXpress
  • eXpress Support
  • Introducing eXpress & Glossary
  • Installation & Updates & Requirements
  • Registering & Logging In
  • User Profile
  • Chats, Channels & Threads
  • Contacts
  • Contacts: General Information
  • Working with Contacts
  • Searching for Contacts
  • Contacts Security
  • Contacts Troubleshooting
  • Tags & Tabs
  • Files
  • Calls & Conferences
  • Push Notifications & Counters
  • Fixing Background Work on Mobile
  • Bots & SmartApps
  • Diagnostics, Logs, and Cache
  • Admin Panel

Contacts

Managing contacts in eXpress.

Contacts: General InformationContact types, who appears in the contact list, phone book sync, phone number visibilityWorking with ContactsAdding, viewing and renaming contacts, links and QR codes for contact cards, contact tagsSearching for ContactsSearching for external and corporate contacts, finding a guest, exact match, trusted searchContacts SecurityHow to block a contact and what to do if a public contact has been hackedContacts TroubleshootingContact not found, “Unknown User”, duplicate contacts on iOS, number instead of name, outdated status
Previous section← Chats, Channels & Threads NextContacts: General Information →

If you have questions, contact our support service and we will get back to you

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Personal and group chats

  • Sending contacts, geolocations, voicemails, and files (images, videos, documents)
  • Threads
  • Chat grouping with the use of tags
    enterprise version
  • Editing images before sending (add text, handwritten lines, resize and rotate images)
  • Sending emoji, stickers, upload your own sticker pack
  • Reactions
  • Mobile-only access to a chat can be activated
    enterprise version
  • A chat can be started in privacy mode (prohibit copying, screenshotting on mobile devices and forwarding)
    enterprise version
  • Mention of a chat participant as well as any user with “@” (the mention feature)
  • Mention of multiple users with “#”
    desktop version
  • Mention of all users in a chat with “@all”

Channels

  • Setting the channel confidentiality level (open/close)
  • Pinning channels at the top of the list
  • A user can go to a corporate/hybrid open channel via a mention (##)

Interaction with messages

  • Message typing indicator
  • Text formatting — bold, italics, paragraphing, etc.
    implemented via Markdown
  • Viewing message status (delivered, read, edited, deleted)
  • Editing/deleting a sent message and displaying the edition/deletion status on the recipient’s side
  • Saving messages, creating reminders of messages, pinning messages at the top of the chat
    enterprise version
  • Mobile-only access to a chat can be activated
    enterprise version

Contacts

  • User data available for viewing: first name, last name, enterprise information (phone, email, company, job title, unit, supervisor), list of shared chats, enterprise server, link to user (routing), indication (online, time, when was last online)
    enterprise version
  • Contact search by job title, company, domain, name or assigned tag

Audio-, videoconferences. Available only for enterprise users

  • Direct calls (Peer-to-Peer (P2P))
  • Audio and video calls for 120+ participants
  • Calls/videoconferencing between enterprise and external participants
  • Ability to open a call in another window / on top of the main window
  • Screen sharing
  • Call recording
    Q4FY23
  • Hand up
    Q4FY23
  • Schedule conferences using a calendar
  • Automatically send a link to the videoconferencing with adding a reminder to the calendar of participants
  • Assigning a password to access the conference
  • Sending invitation by email
    mobile version

Integrations

  • with SIP telephony
  • with "heavy" VCS systems: Vinteo, Communigate, IVA, MIND

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