Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
Admin Panel: General Information
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Admin Panel: General Information
- Users
- Chats
- Open Chats
- Calls
- Conferences
- Profile Change Request List
- Logout List
- Administrators
- Servers
- Bots
- Internal Bots
- External Clients Users
- UI Alerts
- Containers
- Audit
- Stickers
- Call Backgrounds
- Catalog
- Statistics
- Role Model
- Role Model Rules
- User Groups
- Call Reports
- Call Recordings
- Transcribings
- SMS Statuses
- Administrators Authentication
- Audit Settings
- Global Chat
- Global Bots
- Links to Chats/Calls
- Push Service
- File Service
- User Session
- Registration Settings
- Active Directory
- E-mail: self-registration
- OpenID
- Personal Data Visibility
- E-mail: sending emails
- Getting Started Instruction
- Blocked Users
- VoEx
- Server
- Support Info
- Network Security
- Registration Instruction
- SmartApps
- Mobile Menu Configuration
- Activations
- SMS
- Adapters
- Masks
- Security
- CAPTCHA
- Reserved Phone Numbers
- Suggests
- Kerberos Settings & Kerberos Suggests
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Admin Panel: General Information
What Is the Admin Panel?
Admin Panel or Admin Web Console is a special web interface for managing users, app settings, and the corporateCTS
or public RTS
server settings for eXpress, or ETS
/eCTS
servers of a branded app.
Below is a brief overview of the admin web panel sections. Available settings vary depending on the server's purpose. The full list of features is described in the admin guides.
Admin Panel Web Interface Authentication 
Who Has Access to the Admin Panel?
Access to the corporate server admin panel (CTS
, ETS
, eCTS
) is granted to system administrators, parners, or support staff of the organization or the vendor. Access to the regional server admin panel (RTS
) is on eXpress support side.
How to Get Access to the Admin Panel?
VPN may be required for access. Credentials and access levels should be confirmed with responsible personnel in your organization.What Is the Web Address of the Admin Panel?
Admin panel's URL ishttps://server_FQDN/admin/session. The link may include an optional secret phrase instead of admin.
Cannot Log In Due to Exceeding the Number of Login Attempts. What to Do?
If you encounter the error Login blocked (Exceeded max unlock attempts), contact another administrator to unlock it in the Administrators section > select the account > Unblock.If your account isn't listed in the administrators list, or you can't unlock it through the web interface, restart the
admin service to remove all locks.
Admin Panel Interface Language
The admin panel language depends on browser settings. Available languages: Russian, English (default).
How to Change the Language of the Admin Panel?
- Set the desired language as primary in your browser settings.
- Or manually change the
_admin_localeparameter in Cookies via the developer console:- Open the admin panel.
- Press F12 (or Fn + F12).
- Go to Application > Cookies > select the server address.
- Find
_admin_localeand change the value toru(Russian) oren(English). - Refresh the page.
Miscellaneous Questions 
I Purchased eXpress Lite. Is the Admin Panel Available to Me?
No, eXpressLite
license holders use the Server Management Bot in the eXpress app (more details, in Russian). Server administration is handled by Beeline as our partner — in the Lite
admin panel, they have access to CTS
functionality, but to a limited extent.