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Chats
Updated 20 Oct 2026

Chats

RTS
CTS
eCTS

This section contains a list of all chats and channels of users on the current server.

Searching for Chats

In the search field, you can find chats by:

  • Chat ID
  • Chat name
  • HUID of a user — to find their “Saved Messages” chat

Chat Properties

Click the chat to open its properties:

Field Description
ID The unique chat identifier.
Description It is filled in by the chat creator or administrator.
Active The chat activity status:
  • The chat is deactivated on
    RTS
    when switching to a corporate status.
  • The chat is deactivated on
    CTS
    /
    eCTS
    when switching to a non-corporate status.
  • The status depends on the servers on which the members are located. If all members leave a certain server, the chat on that server is deactivated.
  • The status is updated whenever the chat is modified (e.g., when a participant is added).
Type Chat type:
  • group_chat
  • chat (personal chat)
  • botx (bot chat)
  • channel
Members Chat members. The Members button at the top of the interface opens the full list.
Created at The timestamp the chat was created.

Chat Buttons

The following buttons are available in the interface:

Button Description
Members Managing chat participants:
  • Add members — manual addition of participants from the current server
  • Import members — bulk addition via CSV/TXT file (
    CTS
    /
    eCTS
    )
  • Download as .CSV — export of the list of members
  • Assigning/revoking admin rights (via the Administrator column)
    The feature works if the chat has at least one administrator participant from the current server.
  • Viewing the user profile type (column Conn type: CTS/RTS)
  • Routing scheme (the link in the Routing schema column shows the traffic path) — more details.
  • Removing users (trash bin button)
Events JSON/Events table The chat event log in JSON format or in table view.
If a message is deleted “for everyone,” only its content is erased on the server. The record that the message existed remains: it helps in diagnostics and internal investigations.
Chat JSON Chat summary in JSON format.
Make the chat open/private
CTS
eCTS
Makes the chat or channel available/unavailable in the corporate catalog.
Enable/Disable end-to-end (e2ee) encryption Managing end-to-end encryption of messages in a group chat or channel.

Additional Questions

Everyone Has Left the Chat, It Is Inactive. How to Activate It?

CTS
eCTS

If the chat (channel) was created on the current server, it can be activated:

  1. Convert the chat to open — it will appear in the catalog.
  2. Ask one of the users to join the chat via the catalog.
  3. The chat becomes active.

How Do I Know if a Chat Has Open History?

If history is open, the chat properties show the Make chat private button. Also, in the Chat JSON section, the sharedHistory:true indicator can be used to determine if the chat history is open. This indicator appears when end-to-end encryption is disabled in the admin panel; this is available only for chats.

Where to Find Information About E2EE Deactivation Date/Time?

Version Steps
3.57 and above Check the e2e_encryption_enabled_on_client and e2e_encryption_disabled_on_client events in the Audit section.
Below 3.57

There's only an indirect way to determine this. In chat properties, open the Events table section. For messages (events with type message_new), check the key_id values in the keys section:

  • If only the shared server key is specified, end-to-end encryption was disabled at the time of message sending. There are sometimes several server keys.
  • If multiple participants' personal keys exist — encryption was enabled when the message was sent.

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