Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Calls

Calls

RTS
CTS
eCTS

In the Calls section, a complete list of all completed and current calls on the server is displayed. Conferences are not shown in this list — they have a separate section with the similar controls.

Searching for Calls

In the search field, you can find calls by:

  • date and time
  • chat name
  • chat ID
  • call ID
  • HUID, email or name of a participant

Call Logs

The Download logs function is available to download call logs as a ZIP archive.

A User Rated a Call's Quality. Where Can I See It?

If a user left feedback about a past call, their client log will be added to the server log archive. The archive will contain:
  • logs from the participant who left feedback
  • the call_id_issue.json file — the other field contains the user's feedback (if any)
You can browse existing calls and conferences ratings in the corresponding section of the admin panel.

How to Delete All Call Logs?

The Clear logs button deletes all call logs on the server.

Terminating a Call

The cross button forcibly ends a call (use for stuck calls).

Information About the Chat Where the Call Took Place

Clicking on the chat ID opens information about the chat where the call was held (see above).

Call Properties

Clicking on the call ID displays the following information:

Entry Description
Voex call [ID] The unique call identifier in the page header.
room_id The call chat (room) identifier.
Call Participants Detailed information in the table:
  • Name
  • Platform
  • App Version
  • In call now
  • Publishing screen
  • Joined call
  • user_huid
  • udid
  • server_id
  • audio
  • video
  • screen
  • Answered at
  • Hangup at