Help center support eXpress

We have collected answers to all the most popular questions to make it easy and convenient for you to use eXpress. If you do not find the answer to your question, please contact our support team.

eXpress Support

eXpress Support

eXpress Customer & Technical Support

eXpress support is divided into customer support and technical support.


Customer Support Technical Support
Task Assisting target users or customer support specialists with the app (UX/UI). Assisting organization's administrators and partners in maintaining the app's server-side.
Availability
RTS
Lite
CTS
Customer support is free and available to any eXpress user.
CTS
ETS
eCTS
Technical support is available for organizations with a corporate license under a service contract, warranty, or special conditions.
Working hours From 8:00 AM to 9:00 PM on weekdays and from 10:00 AM to 6:00 PM on weekends and holidays (Moscow time) or from 05:00 to 18:00 on weekdays and from 07:00 to 15:00 on weekends and holidays (UTC). Working hours depend on the contract and service terms.
How to get?

You can contact the first line of eXpress customer support in the following ways:

  • click one of the buttons above on this page;
  • in the app, select Settings (avatar button) > Contact support, or click the ? button on the app login screen;
    CTS
    ETS
    eCTS
    Are you an administrator? You can configure FAQ and support contacts for your organization to appear here.
  • call the eXpress hotline.

CTS
ETS
eCTS
If you are a system administrator or a customer support specialist, you can also join your organization’s internal chat with the 2nd or 3rd line of eXpress support — check with your eXpress account manager for details.

 More details in the Technical Support section.

If your eXpress project is in the deployment phase, the technical support is unavailable: contact your account or product manager to get assistance from deployment specialists.
Self-help materials Chech the FAQ, as well as user tutorials

If you are a system administrator, you can get help:

  • in the “For Administrators” expandable blocks:
    For Administrators: Example Expandable Block

    Additional information for administrators.

  • in the Admin Guides
  • by contacting the assigned technical support, whose contacts can be found in your service contract or in the “Technical Support for Administrators” section.
⏱️ Although eXpress support can help even corporate users with many issues, it is recommended that you contact your organization’s support team, as they have all the necessary access and capabilities to assist you more quickly.

eXpress Lite Support

Lite

If you are an eXpress Lite (CTS Lite) user, contact PJSC VimpelCom (Beeline) support using the buttons above on this page, or by:

  • Email: expresssupport@beeline.ru
  • Phone: 8 800 700 0628

eXpress CTS & ETS Branded App Support

CTS
ETS
eCTS

If you're a corporate user of eXpress or a branded app based on eXpress, contact your organization's support team.