Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
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Transcribings
The feature is available since version 3.63.
It allows you to view and manage the call and conference transcribing (speech-to-text) queue. The queue can be filtered using the status dropdown and the search field at the top.
| Column | Description |
|---|---|
| Transcribing | Transcribing identifier. Clicking on it opens the transcribing page. |
| Call ID | Call or conference identifier or call_id. |
| Status | Transcribing state:
|
| Error Reason | Specifies the reason for the transcribing service error. |
inserted_at |
Transcribing start date and time. |
updated_at |
Date and time of any transcribing update (ready or ready with an error). |
| Restart | Buttons for resending records for ASR. |
Transcribing Properties
The transcription page has info on the start and readiness of transcription, a link to the final text document with the transcript, and info about the participants' media streams. The document will open if access to the call recording is granted to public users and guests.
Transcribing Questions
Did the Transcribing Fail?
Try to restart. Is this didn't help, contact eXpress support.How Long Is Transcription Stored?
The transcription is stored on the server for 90 days by default. The period is set in the File Service section, in the Voex transcribing field.
How to Stop Recording and Transcription Without Losing Those Already Started?
Open the VoEx section, clear the Enable ability to record calls and Enable ability to transcribe calls check boxes, and click Save. New recordings and transcriptions will not start. The server will finish and send the recordings and transcriptions that are already in progress. This way, you can prepare the transcoding and speech recognition (ASR) services for shutdown.