Help center support eXpress

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Suggests

RTS
ETS

This section configures simplified email authentication (suggests). This feature allows mapping email domains to server URLs (hosts) to simplify user login — users will not need to manually enter server addresses. Here you can view and edit existing mappings.

The Screen After Entering the Email Displays the Server Name. How to Change It?

To change a mapped server's display name, go to the Servers section > on the CTS tab click the pencil icon next to the desired server > enter the name in the Name field.

ETS
For users of the
ETS
app to see only the server name without its address, turn off the Show corporate server address on suggests selection toggle.

We Are Using eXpress. Where to Configure Suggests?

If you have
CTS
and want to configure simplified authentication (so users do not need to enter server addresses), contact eXpress support — they will configure suggests on
RTS
.

How to Create a Simplified Authentication Suggest?

Click the Create button. Specify as template:

  • Domain (without @ symbol) — all users with this domain will be offered the server
  • Full email address — only the user with this exact email address will be offered the server

Then select the server that should be suggested in the template.

Is It Possible to Create Different Suggests for One Server?

You can create multiple templates pointing to the same
CTS
/
eCTS
. Multiple domains cannot be specified in a single template.

Is It Possible to Create a Suggest for Public Email Services Like Gmail, Yandex, etc.?

Yes, but strictly by the full email address, not by the domain, because a public email service domain should not be unambiguously linked to a specific corporate server.