Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
Wiko
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
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Wiko
- Change Settings and Exceptions
- Allow App Notifications
- Enable Developer Mode
- Reset Battery Settings
- Alternative Solution: Change Hidden Settings
Change Settings and Exceptions
Settings > (names may vary):
- Phone Assistant or Phone Manager > Battery > disable Eco Mode
- Go back to the previous step and navigate to Manual Mode
- Tap the gear icon in the top-right corner > Background App Whitelist > add the app.
Or:
- Phone Assistant or Phone Manager > Power Saving > disable Eco Mode
- Tap Optimized Mode > Disable or toggle off the switch for the desired app
- Advanced Settings > Background Process Whitelist > enable the app.
Allow App Notifications
Sometimes restrictions are related to blocked notifications:
- Settings > Notifications & Status Bar > Notification Management
- Find the app and enable Allow Notifications
- Optional: select Priority or Important to prevent system restrictions.
Enable Developer Mode
If the app still closes:
- Settings > About Phone > tap Build Number 7 times to activate Developer Mode
- Go back to Settings > System > Developer Options
- Find Background Processes and select Standard Limit or No Restrictions
- Scroll down and disable Don’t Keep Activities (if enabled).
Reset Battery Settings
If restrictions persist:
- Settings > Battery > three dots (⋮) > Reset Optimization Settings
- Confirm the reset and restart the device.
Alternative Solution: Change Hidden Settings
On the dialer, enter the code *#*#86569726#*#*, disable the Lowram Enable and Background Enable settings.
⚠️ After rebooting the phone, these settings will need to be reconfigured.
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Personal and group chats
- Sending contacts, geolocations, voicemails, and files (images, videos, documents)
- Threads
- Chat grouping with the use of tags
enterprise version
- Editing images before sending (add text, handwritten lines, resize and rotate images)
- Sending emoji, stickers, upload your own sticker pack
- Reactions
- Mobile-only access to a chat can be activated
enterprise version
- A chat can be started in privacy mode (prohibit copying, screenshotting on mobile devices and forwarding)
enterprise version
- Mention of a chat participant as well as any user with “@” (the mention feature)
- Mention of multiple users with “#”
desktop version
- Mention of all users in a chat with “@all”
Channels
- Setting the channel confidentiality level (open/close)
- Pinning channels at the top of the list
- A user can go to a corporate/hybrid open channel via a mention (##)
Interaction with messages
- Message typing indicator
- Text formatting — bold, italics, paragraphing, etc.
implemented via Markdown
- Viewing message status (delivered, read, edited, deleted)
- Editing/deleting a sent message and displaying the edition/deletion status on the recipient’s side
- Saving messages, creating reminders of messages, pinning messages at the top of the chat
enterprise version
- Mobile-only access to a chat can be activatedenterprise version
Contacts
- User data available for viewing: first name, last name, enterprise information (phone, email, company, job title, unit, supervisor), list of shared chats, enterprise server, link to user (routing), indication (online, time, when was last online)
enterprise version
- Contact search by job title, company, domain, name or assigned tag
Audio-, videoconferences. Available only for enterprise users
- Direct calls (Peer-to-Peer (P2P))
- Audio and video calls for 120+ participants
- Calls/videoconferencing between enterprise and external participants
- Ability to open a call in another window / on top of the main window
- Screen sharing
- Call recording
Q4FY23
- Hand up
Q4FY23
- Schedule conferences using a calendar
- Automatically send a link to the videoconferencing with adding a reminder to the calendar of participants
- Assigning a password to access the conference
- Sending invitation by email
mobile version
Integrations
- with SIP telephony
- with "heavy" VCS systems: Vinteo, Communigate, IVA, MIND
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