Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Wiko

Change Settings and Exceptions

Settings > (names may vary):

  • Phone Assistant or Phone Manager > Battery > disable Eco Mode
  • Go back to the previous step and navigate to Manual Mode
  • Tap the gear icon in the top-right corner > Background App Whitelist > add the app.

Or:

  • Phone Assistant or Phone Manager > Power Saving > disable Eco Mode
  • Tap Optimized Mode > Disable or toggle off the switch for the desired app
  • Advanced Settings > Background Process Whitelist > enable the app.

Allow App Notifications

Sometimes restrictions are related to blocked notifications:

  • Settings > Notifications & Status Bar > Notification Management
  • Find the app and enable Allow Notifications
  • Optional: select Priority or Important to prevent system restrictions.

Enable Developer Mode

If the app still closes:

  • Settings > About Phone > tap Build Number 7 times to activate Developer Mode
  • Go back to Settings > System > Developer Options
  • Find Background Processes and select Standard Limit or No Restrictions
  • Scroll down and disable Don’t Keep Activities (if enabled).

Reset Battery Settings

If restrictions persist:

  • Settings > Battery > three dots (⋮) > Reset Optimization Settings
  • Confirm the reset and restart the device.

Alternative Solution: Change Hidden Settings

On the dialer, enter the code *#*#86569726#*#*, disable the Lowram Enable and Background Enable settings.

⚠️ After rebooting the phone, these settings will need to be reconfigured.