Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Updated 9 Oct 2026

Wiko

Change Settings and Exceptions

Open Settings. Item names may differ:

  • Phone Assistant or Phone Manager > Battery > disable Eco Mode
  • Go back to the previous step and navigate to Manual Mode
  • Tap the gear icon in the top-right corner > Background App Whitelist > add the app.

Or:

  • Phone Assistant or Phone Manager > Power Saving > disable Eco Mode
  • Tap Optimized Mode > Disable or toggle off the switch for the desired app
  • Advanced Settings > Background Process Whitelist > enable the app.

Allow App Notifications

Sometimes restrictions are related to blocked notifications:

  • Settings > Notifications & Status Bar > Notification Management
  • Find the app and enable Allow Notifications
  • Optional: select Priority or Important to prevent system restrictions.

Enable Developer Mode

If the app still closes:

  • Settings > About Phone > tap Build Number 7 times to activate Developer Mode
  • Go back to Settings > System > Developer Options
  • Find Background Processes and select Standard Limit or No Restrictions
  • Scroll down and disable Don’t Keep Activities (if enabled).

Reset Battery Settings

If restrictions persist:

  • Settings > Battery > three dots (⋮) > Reset Optimization Settings
  • Confirm the reset and restart the device.

Alternative Solution: Change Hidden Settings

On the dialer, enter the code *#*#86569726#*#*, disable the Lowram Enable and Background Enable settings.

⚠️ After rebooting the phone, these settings will need to be reconfigured.