Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
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- Fixing Background Work on Mobile
- General Tips
- Fixing Background Work on Mobile Google (Standard Android)
- Fixing Background Work on Mobile Apple (iOS/iPadOS)
- Fixing Background Work on Mobile Xiaomi, Redmi & POCO
- Fixing Background Work on Mobile Samsung
- Fixing Background Work on Mobile Infinix, Tecno & itel
- Fixing Background Work on Mobile Realme
- Fixing Background Work on Mobile Oppo
- Fixing Background Work on Mobile OnePlus
- Fixing Background Work on Mobile Vivo
- Fixing Background Work on Mobile Honor
- Fixing Background Work on Mobile Huawei
- Fixing Background Work on Mobile Motorola
- Fixing Background Work on Mobile Nothing
- Fixing Background Work on Mobile Sony
- Fixing Background Work on Mobile Lenovo
- Fixing Background Work on Mobile ASUS
- Fixing Background Work on Mobile Meizu
- Fixing Background Work on Mobile Nokia
- Fixing Background Work on Mobile HTC
- Fixing Background Work on Mobile Blackview
- Fixing Background Work on Mobile Wiko
- Fixing Background Work on Mobile Unihertz
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Fixing Background Work on Mobile Infinix, Tecno & itel
- Disable Power Saving Mode
- Disable Automatic App Optimization
- Disable Battery Optimization for the App
- Disable Background Restrictions via "Special Permissions"
- Disable XBoost
- Exclude the App from the Game Mode
Disable Power Saving Mode
- Open Settings > Battery
- Select Power Saving Mode
- Switch to Standard or Off
Disable Automatic App Optimization
- Settings > Battery > Battery Optimization
- Tap three dots > Disable Optimization
- Or for the app, select Don’t Optimize
Disable Battery Optimization for the App
- Settings > Apps > App Management
- Select the app > Battery
- Enable Allow Background Activity
Disable Background Restrictions via "Special Permissions"
- Settings > Apps > Special Access
- Select Background Activity Permissions
- Allow background activity for the desired app
Disable XBoost
- Settings > Special Features > XBoost
- Disable unnecessary modes for the app
Exclude the App from the Game Mode
- Open Game Mode via Settings > Special Features
- In the app settings, select:
- Do Not Restrict Notifications
- Allow Background Data