Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Huawei

Configure App Launch

Phone Manager > App launch > turn off Manage automatically for the app > in the Manage manually dialog turn on all three toggles: Auto-launch, Secondary launch and Run in background > OK.
The Secondary launch toggle lets other apps and system services start the app — without it push notifications may not be delivered. The App launch screen is also available at Settings > Battery > App launch.

Huawei 9 Lite, Huawei Mate 9 Pro

Settings > Battery > Launch > select the app > Manage manually > enable all toggles.

Configure Launch Manager

Some phones have a feature that prevents apps from launching automatically when the phone starts. Open Settings > All > Launch (auto-start) Manager > enable the toggle for the app.

Configure Classic Battery Optimization

  • Open Settings > Apps > Apps > [three dots] > Special access > Battery optimization > at the top, select All apps > select the app > choose Don’t allow.
  • Huawei P9 Plus: Settings > Apps > Settings > Special access > Ignore battery optimization > select the app > Allow.

Notification Channel Settings

In the notification channel settings for the mobile app, disable smart notifications.

EMUI 6+ and Some EMUI 5

  1. Settings > Advanced settings > Battery manager > Power plan > select Performance
  2. Settings > Advanced settings > Battery manager > Protected apps > select the app > Protected
  3. Settings > Apps > select the app > Battery > disable High power consumption check and enable Allow background activity
  4. Settings > Apps > Advanced (at the bottom) > Ignore optimizations > Allowed > All apps > select the app > Allow

PowerGenie App

You can also try disabling the PowerGenie app in the phone settings (Settings > Apps > PowerGenie > Disable), but you’ll need to disable it again after each device reboot. Not available on all phones.

Disable Memory Optimization (EMUI 8-10)

Settings > System > Memory optimization > Settings (top-right corner) > disable Automatic memory optimization.

Allow Auto-launch via Phone Manager

Open Phone Manager (built-in app) > Auto-launch > find the desired app and enable the toggle.

Add the App to Cleanup Exceptions

Settings > Memory > Cleanup > Settings > Exceptions > add the app to the exceptions list.

Disable “Smart RAM” (on Some EMUI)

Settings > System > About phone > quickly tap 7 times on Build number (to enable developer mode) > go back to System > Developer options > find Smart RAM and disable it.

Devices Running HarmonyOS NEXT

HarmonyOS 4 and earlier are built on Android, so the instructions above apply to them. HarmonyOS NEXT (HarmonyOS 5) is a standalone operating system with no Android compatibility: APK apps do not run on it, Google services are absent, and notifications are delivered through Huawei Push Kit. eXpress app for the HarmonyOS NEXT is not existing.

The power-saving settings from this section do not apply to HarmonyOS NEXT.