Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
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- Fixing Background Work on Mobile
- General Tips
- Fixing Background Work on Mobile Google (Standard Android)
- Fixing Background Work on Mobile Apple (iOS/iPadOS)
- Fixing Background Work on Mobile Xiaomi, Redmi & POCO
- Fixing Background Work on Mobile Samsung
- Fixing Background Work on Mobile Infinix, Tecno & itel
- Fixing Background Work on Mobile Realme
- Fixing Background Work on Mobile Oppo
- Fixing Background Work on Mobile OnePlus
- Fixing Background Work on Mobile Vivo
- Fixing Background Work on Mobile Honor
- Fixing Background Work on Mobile Huawei
- Fixing Background Work on Mobile Motorola
- Fixing Background Work on Mobile Nothing
- Fixing Background Work on Mobile Sony
- Fixing Background Work on Mobile Lenovo
- Fixing Background Work on Mobile ASUS
- Fixing Background Work on Mobile Meizu
- Fixing Background Work on Mobile Nokia
- Fixing Background Work on Mobile HTC
- Fixing Background Work on Mobile Blackview
- Fixing Background Work on Mobile Wiko
- Fixing Background Work on Mobile Unihertz
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Fixing Background Work on Mobile HTC
- Disable Battery Optimization
- Disable Power Saving Mode
- Exclude the App from Sleep Mode
- Allow App Auto-start
- Disable Adaptive Performance (If Available)
Disable Battery Optimization
Go to Settings > Power > Battery optimization > Not optimized > All apps, select the desired app, tap Don’t optimize, then Done.
Disable Power Saving Mode
Navigate to Settings > Power > Power saving mode and turn it off: when enabled, the mode forcibly restricts background processes.
Exclude the App from Sleep Mode
Open Settings > Apps > three dots > Special access > Sleep mode and remove the desired app from the list.