Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
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HTC
- Disable Battery Optimization
- Disable Power Saving Mode
- Exclude the App from Sleep Mode
- Allow App Auto-start
- Disable Adaptive Performance (If Available)
Disable Battery Optimization
Go to Settings > Power > Battery optimization > Not optimized > All apps, select the desired app, tap Don’t optimize, and confirm by pressing Done.
Disable Power Saving Mode
Navigate to Settings > Power > Power saving mode and deactivate it. This will prevent forced background process restrictions.
Exclude the App from Sleep Mode
Open Settings > Apps > three dots > Special access > Sleep mode and remove the desired app from the list.
Allow App Auto-start
Go to Settings > Apps > three dots > Auto-start permissions, find the desired app, and enable the toggle.
Disable Adaptive Performance (If Available)
In Settings > System > Adaptive performance, disable the feature or add the app to exceptions.