Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Updated 9 Oct 2026

HTC

Disable Battery Optimization

Go to Settings > Power > Battery optimization > Not optimized > All apps, select the desired app, tap Don’t optimize, then Done.

Disable Power Saving Mode

Navigate to Settings > Power > Power saving mode and turn it off: when enabled, the mode forcibly restricts background processes.

Exclude the App from Sleep Mode

Open Settings > Apps > three dots > Special access > Sleep mode and remove the desired app from the list.

Allow App Auto-start

Go to Settings > Apps > three dots > Auto-start permissions, find the desired app, and enable the toggle.

Disable Adaptive Performance (If Available)

In Settings > System > Adaptive performance, disable the feature or add the app to exceptions.