Help center support eXpress

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Samsung

Samsung

⚠️ On Samsung smartphones after an OS update or if the system considers an app too resource-intensive, it may be added back to the restriction list.

If you enable EdgeLighting for the app, it won’t be able to activate the screen. To allow screen activation (e.g., during a call), exclude it from the EdgeLighting list.

Pin the App in the Recent List

  • Android 11 and 12: tap the Recent button in the bottom-left corner (three horizontal lines) > select the app icon > tap Keep open. This option may also appear as Pin this app. A pinned app displays with a lock icon.
  • Android Pie and 10: tap the Recent button > select the app icon > tap Pin this app.
  • Android Oreo and Nougat (8 and 7): press the Recent key > select the three dots in the top-right corner > tap Lock apps > tap the open lock icon next to the app > confirm with OK.

Disable Background Restrictions for the App

Settings > Battery > Background usage limits > turn off Put unused apps to sleep > remove the app from the Sleeping apps and Deep sleeping apps lists > add it to the Never sleeping apps list.

This path applies to One UI 7 and 8 (Android 15 and 16). On One UI 6 (Android 14) and earlier the same settings are located under Settings > Device care > Battery > Background usage limits.
⚠️ The Put unused apps to sleep toggle must be off! Otherwise, Samsung will automatically return the app to the sleeping list after a few days (usually three), even if you manually added it to exceptions.

Disable Data Saver for the App

Settings > Connections > Data saver > if the feature is enabled, add the app to the allowed list.

Disable Battery Optimization for the App

Settings > Apps > select the app > Battery > set to Unrestricted.

Turn Off Power Saving and Adaptive Battery Mode

Settings > Battery > turn off Power saving > More battery settings > disable Adaptive battery.

The per-app Unrestricted value (Settings > Apps > select the app > Battery) and the sleeping app lists under Battery are two independent mechanisms. Both need to be configured.

Disable Daily Auto-Optimization and Adaptive Power Mode

Device care > [three dots] > Automation rules > disable Daily auto-optimization and Adaptive power mode.

Exclude the App from RAM Optimization

Device care > RAM > Exclusion list > [+] > add the app.

Disable Samsung Game Boosting Features

This feature can be useful but often forces background apps to stop during gaming. Samsung has three related services: Game Booster, Game Optimizing Service, and Game Launcher. Try disabling auto-optimization or adding the app to exceptions in these services.

Disable Intelligent Wi-Fi for the App

Settings > Connections > Wi-Fi > [three dots] > Intelligent Wi-Fi > App exceptions > add the app. This prevents background work interruptions when switching between Wi-Fi and mobile data.

Allow Background Work via Developer Options

Settings > About phone > Software information > tap Build number 7 times (activates developer mode) > go back to Settings > Developer options > Background processes > add the app to the exception list.

Disable App Power Monitor

Settings > Device care > Battery > [three dots] > App Power Monitor > disable monitoring for the desired app. This feature secretly restricts "resource-heavy" apps even with optimizations turned off.

Check the Good Guardians and Good Lock Modules

If Good Guardians or Good Lock is installed on the device, check their modules: Memory Guardian, Battery Guardian, Galaxy App Booster and The long live app. They can restrict background work on top of the system settings — add the app to their exceptions or turn off automatic optimization.