Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Samsung
Updated 9 Oct 2026

Samsung

⚠️ On Samsung smartphones after an OS update or if the system considers an app too resource-intensive, it may be added back to the restriction list.

If you enable EdgeLighting for the app, it won’t be able to activate the screen. To allow screen activation (e.g., during a call), exclude it from the EdgeLighting list.

Pin the App in the Recent List

  • Android 11 and 12: tap the Recent button in the bottom-left corner (three horizontal lines) > select the app icon > tap Keep open. This option may also appear as Pin this app. A pinned app displays with a lock icon.
  • Android Pie and 10: tap the Recent button > select the app icon > tap Pin this app.
  • Android Oreo and Nougat (8 and 7): press the Recent key > select the three dots in the top-right corner > tap Lock apps > tap the open lock icon next to the app > confirm with OK.

Disable Background Restrictions for the App

Settings > Battery > Background usage limits > turn off Put unused apps to sleep. Then remove the app from the Sleeping apps and Deep sleeping apps lists and add it to the Never sleeping apps list.

This path applies to One UI 7 and 8 (Android 15 and 16). On One UI 6 (Android 14) and earlier the same settings are located under Settings > Device care > Battery > Background usage limits.
⚠️ Keep the Put unused apps to sleep toggle off. Otherwise, Samsung will automatically return the app to the sleeping list after a few days (usually three), even if you manually added it to exceptions.

Disable Data Saver for the App

Settings > Connections > Data saver > if the feature is enabled, add the app to the allowed list.

Disable Battery Optimization for the App

Settings > Apps > select the app > Battery > set to Unrestricted.

Turn Off Power Saving and Adaptive Battery Mode

Settings > Battery > turn off Power saving > More battery settings > disable Adaptive battery.

The Unrestricted value on the app info page and the sleeping app lists in the Battery section are two independent mechanisms. Configure both. App info page: Settings > Apps > select the app > Battery.

Disable Daily Auto-Optimization and Adaptive Power Mode

Device care > [three dots] > Automation rules > disable Daily auto-optimization and Adaptive power mode.

Exclude the App from RAM Optimization

Device care > RAM > Exclusion list > [+] > add the app.

Disable Samsung Game Boosting Features

During gaming, the boost feature often forces background apps to stop. Samsung has three related services: Game Booster, Game Optimizing Service, and Game Launcher. Try disabling auto-optimization or adding the app to exceptions in these services.

Disable Intelligent Wi-Fi for the App

Settings > Connections > Wi-Fi > [three dots] > Intelligent Wi-Fi > App exceptions > add the app. This prevents background work interruptions when switching between Wi-Fi and mobile data.

Allow Background Work via Developer Options

Settings > About phone > Software information > tap Build number 7 times (activates developer mode) > go back to Settings > Developer options > Background processes > add the app to the exception list.

Disable App Power Monitor

Settings > Device care > Battery > [three dots] > App Power Monitor > disable monitoring for the desired app. This feature secretly restricts "resource-heavy" apps even with optimizations turned off.

Check the Good Guardians and Good Lock Modules

If the Good Guardians or Good Lock applications are installed on the device, check their modules: Memory Guardian, Battery Guardian, Galaxy App Booster, and The long live app. They can restrict background operation on top of the system settings. Add the app to exceptions or disable automatic optimization.

Related questions