Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
Unihertz
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- General Tips
- Google (Standard Android)
- Apple (iOS/iPadOS)
- Xiaomi, Redmi & POCO
- Samsung
- Infinix, Tecno & itel
- Realme
- Oppo
- OnePlus
- Vivo
- Honor
- Huawei
- Motorola
- Nothing
- Sony
- Lenovo
- ASUS
- Meizu
- Nokia
- HTC
- Blackview
- Wiko
- Unihertz
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Unihertz
- Disable App Blocking
- Disable Additional Restrictions
- Check Power Saving Mode
- Exclude the App From Optimization
Disable App Blocking
Go to Settings > Intelligent Assistance > App Blocking, select the desired app, and toggle it to Off.
Or disable the app blocking feature entirely.
Disable Additional Restrictions
Check and deactivate the following settings:
- Download Blocking
- Launch Blocking
- Background Activity Blocking
- Background Process Cleanup
Check Power Saving Mode
Some restrictions may be related to Power Saving Mode.
Go to Settings > Battery > Power Saving and disable it for testing.
Exclude the App From Optimization
In Settings > Apps > select the desired app > Battery > set to Unrestricted.