Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Honor

Honor devices run the MagicOS shell. The paths below match MagicOS 8 and 9; on earlier versions the names may differ.

Configure App Launch

Settings > search for App launch > turn off Manage automatically for the app > in the Manage manually dialog enable Auto-launch, Secondary launch and Run in background > OK.

Disable Battery Optimization for the App

Settings > Apps > Apps > [three dots] > Special access > Battery optimization > at the top select All apps > select the app > Don't allow.

Honor 9 Lite & Other Honor Devices with EMUI

Settings > Battery > Launch > select the app > Manage manually > enable all toggles.

Pin the App in the Recent List

Open the recent apps screen > drag the app thumbnail down or press and hold it > select the lock icon. A pinned app is not unloaded when the recent list is cleared.

Check Notification Settings

Settings > Notifications & status bar > select the app > enable Allow notifications and Priority display, and turn off smart notifications.