Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
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- Fixing Background Work on Mobile
- General Tips
- Fixing Background Work on Mobile Google (Standard Android)
- Fixing Background Work on Mobile Apple (iOS/iPadOS)
- Fixing Background Work on Mobile Xiaomi, Redmi & POCO
- Fixing Background Work on Mobile Samsung
- Fixing Background Work on Mobile Infinix, Tecno & itel
- Fixing Background Work on Mobile Realme
- Fixing Background Work on Mobile Oppo
- Fixing Background Work on Mobile OnePlus
- Fixing Background Work on Mobile Vivo
- Fixing Background Work on Mobile Honor
- Fixing Background Work on Mobile Huawei
- Fixing Background Work on Mobile Motorola
- Fixing Background Work on Mobile Nothing
- Fixing Background Work on Mobile Sony
- Fixing Background Work on Mobile Lenovo
- Fixing Background Work on Mobile ASUS
- Fixing Background Work on Mobile Meizu
- Fixing Background Work on Mobile Nokia
- Fixing Background Work on Mobile HTC
- Fixing Background Work on Mobile Blackview
- Fixing Background Work on Mobile Wiko
- Fixing Background Work on Mobile Unihertz
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Fixing Background Work on Mobile Honor
- Configure App Launch
- Disable Battery Optimization for the App
- Honor 9 Lite & Other Honor Devices with EMUI
- Pin the App in the Recent List
- Check Notification Settings
Honor devices run the MagicOS shell. The paths below match MagicOS 8 and 9; on earlier versions the names may differ.
Configure App Launch
Settings > search for App launch > turn off Manage automatically for the app > in the Manage manually dialog enable Auto-launch, Secondary launch and Run in background > OK.
Disable Battery Optimization for the App
Settings > Apps > Apps > [three dots] > Special access > Battery optimization > at the top select All apps > select the app > Don't allow.
Honor 9 Lite & Other Honor Devices with EMUI
Settings > Battery > Launch > select the app > Manage manually > enable all toggles.Pin the App in the Recent List
Open the recent apps screen > drag the app thumbnail down or press and hold it > select the lock icon. A pinned app is not unloaded when the recent list is cleared.
Check Notification Settings
Settings > Notifications & status bar > select the app > enable Allow notifications and Priority display, and turn off smart notifications.