Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
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- Fixing Background Work on Mobile
- General Tips
- Fixing Background Work on Mobile Google (Standard Android)
- Fixing Background Work on Mobile Apple (iOS/iPadOS)
- Fixing Background Work on Mobile Xiaomi, Redmi & POCO
- Fixing Background Work on Mobile Samsung
- Fixing Background Work on Mobile Infinix, Tecno & itel
- Fixing Background Work on Mobile Realme
- Fixing Background Work on Mobile Oppo
- Fixing Background Work on Mobile OnePlus
- Fixing Background Work on Mobile Vivo
- Fixing Background Work on Mobile Honor
- Fixing Background Work on Mobile Huawei
- Fixing Background Work on Mobile Motorola
- Fixing Background Work on Mobile Nothing
- Fixing Background Work on Mobile Sony
- Fixing Background Work on Mobile Lenovo
- Fixing Background Work on Mobile ASUS
- Fixing Background Work on Mobile Meizu
- Fixing Background Work on Mobile Nokia
- Fixing Background Work on Mobile HTC
- Fixing Background Work on Mobile Blackview
- Fixing Background Work on Mobile Wiko
- Fixing Background Work on Mobile Unihertz
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Fixing Background Work on Mobile Google (Standard Android)
- Remove Background Restrictions for the App
- Disable Adaptive Battery
- Turn Off Battery Saver
- Disable Pausing of the Unused App
Before configuring manufacturer optimization and power saving, check the standard battery parameters. On Google devices, such as Pixel, only these are available.
Remove Background Restrictions for the App
Settings > Apps > select the app > App battery usage > turn on Allow background usage or select Unrestricted.
Disable Adaptive Battery
Settings > Battery > Adaptive Battery > Off (if enabled, the system restricts background activity for rarely used apps)
Turn Off Battery Saver
Settings > Battery > Battery Saver > turn it off, and also disable its schedule and battery-level triggers.
Disable Pausing of the Unused App
Settings > Apps > select the app > scroll down > turn off Pause app activity if unused.