Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
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- Fixing Background Work on Mobile
- General Tips
- Fixing Background Work on Mobile Google (Standard Android)
- Fixing Background Work on Mobile Apple (iOS/iPadOS)
- Fixing Background Work on Mobile Xiaomi, Redmi & POCO
- Fixing Background Work on Mobile Samsung
- Fixing Background Work on Mobile Infinix, Tecno & itel
- Fixing Background Work on Mobile Realme
- Fixing Background Work on Mobile Oppo
- Fixing Background Work on Mobile OnePlus
- Fixing Background Work on Mobile Vivo
- Fixing Background Work on Mobile Honor
- Fixing Background Work on Mobile Huawei
- Fixing Background Work on Mobile Motorola
- Fixing Background Work on Mobile Nothing
- Fixing Background Work on Mobile Sony
- Fixing Background Work on Mobile Lenovo
- Fixing Background Work on Mobile ASUS
- Fixing Background Work on Mobile Meizu
- Fixing Background Work on Mobile Nokia
- Fixing Background Work on Mobile HTC
- Fixing Background Work on Mobile Blackview
- Fixing Background Work on Mobile Wiko
- Fixing Background Work on Mobile Unihertz
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Fixing Background Work on Mobile Blackview
- Pin the App in the Recent Apps List
- Disable Background Activity Restrictions
- Disable Automatic App Memory Cleanup
- Allow App Auto-Start
- Configure Power Saving Settings
- Add the App to Battery Optimization Exceptions
Pin the App in the Recent Apps List
Open the recent apps screen > tap the ellipsis next to the app name > select Lock > in the allowed apps list, tap the lock icon next to the app.
Disable Background Activity Restrictions
Settings > Apps & notifications > Show all apps > select the app > Advanced > Battery > Background activity restrictions > Off.
Disable Automatic App Memory Cleanup
Smart Assistant app (or Management) > App management > Automatic memory cleanup > toggle off for the app.
Allow App Auto-Start
Open the Basic Maintenance app > App Manager > Auto-start > select the app > On.
Configure Power Saving Settings
Basic Maintenance > Settings (gear icon in the top right) > disable Smart power saving in sleep mode.
Add the App to Battery Optimization Exceptions
Settings > Apps & notifications > Special access > Battery optimization > select All apps > find the desired app > set to Don't optimize.