Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Blackview

Pin the App in the Recent Apps List

Open the recent apps screen > tap the ellipsis next to the app name > select Lock > in the allowed apps list, tap the lock icon next to the app.

Disable Background Activity Restrictions

Settings > Apps & notifications > Show all apps > select the app > Advanced > Battery > Background activity restrictions > Off.

Disable Automatic App Memory Cleanup

Smart Assistant app (or Management) > App management > Automatic memory cleanup > toggle off for the app.

Allow App Auto-Start

Open the Basic Maintenance app > App Manager > Auto-start > select the app > On.

Configure Power Saving Settings

Basic Maintenance > Settings (gear icon in the top right) > disable Smart power saving in sleep mode.

Add the App to Battery Optimization Exceptions

Settings > Apps & notifications > Special access > Battery optimization > select All apps > find the desired app > set to Don't optimize.