Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Sony

Sony

Disable Stamina Mode

Do not use Stamina Mode to allow the phone to run background apps. Although the official description states that this mode only restricts mobile data and Wi-Fi, it also stops any background processes. Stamina Mode can be found and disabled in the Battery or Power Management section of the settings.

Disable Adaptive Battery

Settings > Battery > Adaptive Battery > Off

The Adaptive Battery feature limits the operation of rarely used apps. To extend battery life, it stops background processes for such apps. Over time, the phone should learn which apps are used frequently and which are not, but in practice, even frequently used apps may be terminated.

Disable Power Saving Function

Settings > Apps & notifications > Advanced > Special access > Power saving function.

Disable Battery Optimization

Settings > Battery > [three dots] > Battery optimization > select the app.

Disable Deep Sleep (If Available)

Some Sony models have a Deep Sleep feature that may block background processes. Check:

Settings > Battery > Deep Sleep > Off