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Android App Notifications and Labels
Updated 9 Oct 2026

Android App Notifications and Labels

Notification Settings in the Mobile App

To manage notifications, go to Settings > Notifications. Here you can:

  • enable or disable notifications;
  • set up a schedule for notifications: this requires app version 3.62 or higher and server software 3.60 or higher;
  • hide or show notification text using the Show message preview setting.

Configuring Notifications for a Chat or Channel in the App

To configure notifications for a specific chat or channel:

  • long-press the chat or channel, then select Notifications;
  • or open the chat/channel properties and toggle the Notifications switch.

Configuring App Notifications in Android OS

For notifications to work, enable them in your system settings:

  • Settings > Notifications > select the app > ensure notifications are allowed.

Is It Possible to Send Notifications to a Smartwatch?

For notifications to work on Bluetooth devices (Android 12+), grant the app the Nearby devices permission. Not all peripheral device models support this feature.

For Advanced Users: Configuring Android Notification Channels for the App

On Android 8 and above, notification channels are available. When the app is first installed, channel settings are configured automatically:

  • notifications are enabled in the eXpress and Voex channels;
  • sound is disabled in Sync channel, Media channel, and Other channel — otherwise, duplicate notifications may occur, e.g. when playing voice messages.
  • On Huawei devices, disable smart notifications in each channel's settings.
  • On Samsung, to access channels, go to: Notifications > Advanced settings > enable Manage notification categories for apps.

Example of correct channel configuration on Samsung devices:
  1. Settings > Lock screen > Notifications > Enabled, and also disable Hide content.
  2. Settings > Apps > select the app > Notifications > first channel:
    • Show notifications — enabled;
    • Alert — enabled;
    • Show as pop-up — disabled;
    • Badges — enabled.
  3. Second channel:
    • Show notifications — enabled;
    • Alert — enabled;
    • Show as pop-up — enabled;
    • Badges — enabled.
  4. Voex channel:
    • Show notifications — enabled;
    • Alert — enabled;
    • Show as pop-up — enabled;
    • Badges — disabled.

Configuring App Notification Sounds in Android OS

The app itself does not yet have notification sound settings. Configure sounds in the Android notification channels for the app.
For Advanced Users: Configuring Sound for Android Notification Channels for the App

Notification sounds can only be changed on Android 8 and above:

  • Settings > Notifications > select the app > Notification channels > change the sound for the first two channels.
  • On Samsung turn this setting on beforehand: Notifications > Advanced settings > enable Manage notification categories for apps.

Configuring App Icon Badges in Android OS

Where app icon badges are configured depends on the Android version and device manufacturer. Possible configuration paths:

  • Settings > Notifications & status bar > App icons;
  • Settings > Notifications > Notification badge on app icon;
  • Settings > Notifications > App icon badges.

The App Is Not in the List for Badges. What to Do?

If the app isn't in the list, switch the badge mode from numbers to dots.

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