Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
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- Fixing Background Work on Mobile
- General Tips
- Fixing Background Work on Mobile Google (Standard Android)
- Fixing Background Work on Mobile Apple (iOS/iPadOS)
- Fixing Background Work on Mobile Xiaomi, Redmi & POCO
- Fixing Background Work on Mobile Samsung
- Fixing Background Work on Mobile Infinix, Tecno & itel
- Fixing Background Work on Mobile Realme
- Fixing Background Work on Mobile Oppo
- Fixing Background Work on Mobile OnePlus
- Fixing Background Work on Mobile Vivo
- Fixing Background Work on Mobile Honor
- Fixing Background Work on Mobile Huawei
- Fixing Background Work on Mobile Motorola
- Fixing Background Work on Mobile Nothing
- Fixing Background Work on Mobile Sony
- Fixing Background Work on Mobile Lenovo
- Fixing Background Work on Mobile ASUS
- Fixing Background Work on Mobile Meizu
- Fixing Background Work on Mobile Nokia
- Fixing Background Work on Mobile HTC
- Fixing Background Work on Mobile Blackview
- Fixing Background Work on Mobile Wiko
- Fixing Background Work on Mobile Unihertz
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Fixing Background Work on Mobile Vivo
- Allow Auto-Start
- Pin the App in Recent Apps
- Allow Background Power Consumption for the App
- Disable Battery Optimization for the App
- Allow Background Operation via Special Access
- Disable Smart Power Saving for the App
Allow Auto-Start
- New Funtouch OS
Settings > Additional Settings > Apps > Auto-Start > select the app > enable the toggle - Funtouch OS 2.6 and Below
i Manager > App Manager > Auto-Start Manager > select the app > enable the toggle
Pin the App in Recent Apps
- Minimize the app > open the recent apps screen (swipe up from the bottom) > tap the arrow next to the app name > select Lock > a lock icon will appear.
- For devices with a taskbar: minimize the app > on the home screen, swipe up from the bottom > tap the app icon and swipe it downward > tap the lock icon.
Allow Background Power Consumption for the App
Settings > Battery > Background Power Management > select the app > set to Do not restrict background power consumption
Disable Battery Optimization for the App
- Settings > Battery > Battery Optimization > select the app > set to Don’t optimize
Allow Background Operation via Special Access
Settings > Apps > Special Access > Background Operation > select the app > enable the permission
Disable Smart Power Saving for the App
Settings > Battery > Smart Power Saving > select the app > disable the toggle