Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- General Tips
- Google (Standard Android)
- Apple (iOS/iPadOS)
- Xiaomi, Redmi & POCO
- Samsung
- Infinix, Tecno & itel
- Realme
- Oppo
- OnePlus
- Vivo
- Honor
- Huawei
- Motorola
- Nothing
- Sony
- Lenovo
- ASUS
- Meizu
- Nokia
- HTC
- Blackview
- Wiko
- Unihertz
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
OnePlus
- Pin the App in the Recent Apps List
- Disable Battery Optimization for the App
- Disable Advanced Optimization
- Disable Adaptive Battery
- Configure Recent Apps Clearing Behavior
- Disable Deep Optimization
- Add the App to Auto-launch
- Disable RAM Boost (Optional)
Pin the App in the Recent Apps List
Launch the app > swipe up from the bottom of the screen > press and hold the app thumbnail > select Lock from the menu. A lock icon will appear next to the app name.
Disable Battery Optimization for the App
Settings > Battery > Battery optimization > select the app > set to Don’t optimize.
Disable Advanced Optimization
Settings > Battery > Battery optimization > [three dots] > Advanced optimization > disable:
- Sleep standby optimization — must be turned off. OnePlus learns when you usually sleep and disables the phone's network connections during that time, so notifications and calls do not arrive at all.
- App battery usage optimization (the main setting that restricts background activity)
Disable Adaptive Battery
Settings > Battery > Adaptive Battery > toggle to Off.
This feature limits rarely used apps to save battery. While the system should adapt to app usage frequency, in practice, it may terminate even frequently used apps.
Configure Recent Apps Clearing Behavior
On OnePlus devices, you can change how swiped apps are handled to prevent them from being removed from memory:
Settings > Advanced > Recent apps management > select Normal clearing.
Disable Deep Optimization
Settings > Battery > Battery optimization > [three dots] > Deep Optimization > disable.
This feature aggressively restricts background processes, even if the app is excluded from other optimizations.
Add the App to Auto-launch
Settings > Apps > App management > [three dots] > Auto-launch > enable the desired app.
This allows the app to launch automatically after a device reboot.
Disable RAM Boost (Optional)
Settings > System > RAM Boost > disable.
The feature may aggressively unload apps from memory, even if they are pinned.