Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- Registration & Authentication in the App
- Phone and Credentials
- Corporate Email
- Corporate Server Address
- QR Code
- Registration & Authentication Security
- Sessions and Logging in on Another Device
- Additional Data Protection — Personal Password and PIN Code
- Registration & Logging In Troubleshooting
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Corporate Email
Why Is This Button Missing in the Aurora App?
⚠️ Not yet supported in the Aurora app.
I Previously Used a Phone Number. Can I Log in via Email Now?
⚠️ If you previously logged in with a phone number, it is highly recommended to use the Phone and Credentials button or connect to the corporate server in the profile settings (eXpress). Otherwise, linking a new number may result in message history loss (another account is created).
What Happens After Entering Corporate Email?
Then, depending on server settings, you may need to:
- select a server (check with your organization's support team),
- enter credentials,
- confirm login with a code from the email,
- or manually enter the server address.
Explanation for Administrators
At this step,- If the server is found and the user exists — proceed to the next step.
- If not configured — "Corporate email not found" error.
What Does the “Leave the Server” Button Do?
When logging in again, you can log out from the corporate server using the Leave the server button (request for logout). The same device will be required to log in again.Why Was SMS Verification Still Required?
This means the system detected a mobile phone number linked to the profile.
Phone number verification via SMS code is not performed when:
- You, as a public RTSserver user, connect to a corporateCTSserver via Settings > Profile in eXpress app.
- SMS verification upon login by email or server address is disabled by your corporate server administrator for the internal corporate network, and you are connecting from within it.