Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- User Profile: General Info
- Personal Account | Public Profile
- Corporate Profile
- Guest Profile
- Profile Data
- Statuses
- User Profile Security
- Corporate Account Logout
- Changing the Login (E-mail) of a Corporate Account
- Deleting Account
- Profile Troubleshooting
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Statuses
In the app's settings you can set a status that will be displayed next to your name for other users. The feature is available starting from version 3.40 (server software and clients).
Status Features 
- Select a predefined status or create your own with emoji
- Set the duration: permanent or temporary (for example, during vacation)
- Manage notifications: disable all or configure exceptions
- Reject incoming calls: disable all or configure exceptions
- Set an auto-reply for users who message you
Why Did My Status Change Not Update for My Colleagues?
If you change your status, it will update for other users:
- Automatically every 30 minutes
- Instantly after they open your contact card
Going on Vacation? How to Notify Your Colleagues
Before your vacation (e.g., two weeks in advance), create a special status to inform colleagues you'll soon be away. Also set up an “On Vacation” status to activate on your last workday. You can configure both statuses to automatically turn off at specified times.
Automatic System Statuses
There are also profile statuses set by the system automatically: “online” or “in a call”.
Can I Hide My “Online” Status and That I'm Reading Messages?
Invisible mode is not available in the app.Why Didn’t the Status Update Even Though the Person Read the Message?
The last activity time updates only when the app is open and in focus: on the smartphone screen, in the desktop window, or in an active browser tab. If the recipient read the message from the notification shade without opening the app, the status will remain unchanged.