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Deleting Account
Updated 9 Oct 2026

Deleting Account

You can permanently delete your personal account, even if your profile is corporate:

  1. In the app, open Settings (click your avatar above the chat list).
  2. Go to your profile.
  3. Use the three dots button >
    • Delete account > confirm the action.
    • or select Actions with profile > Delete profile > confirm the action.

Can the Deleted Account Be Restored?

⚠️ Account deletion can't be canceled: even a corporate administrator can't do it. After deletion, you will lose access to all chats, contacts, and message history because they are linked to your HUID.

Why Was This Feature Added?

The feature was added to the app at the request of app stores. You cannot disable it.

What Happens After Account Deletion?

Your registered phone number will be freed up for reuse. The chat history of the old account will become unavailable. If you create a new account, it will get a new HUID, so the old chat history will not be transferred to it.

For Administrators: Logout of a Corporate Account After Account Deletion
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When deleting a personal account associated with a corporate account:

Server What will happen
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 Logout will happen automatically. The administrator will see a bot notification that the user left the server.
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  • A logout request is automatically sent to the corporate server.
  • Your organization's server administrator must confirm the logout in the Logout List section. Without this, the linked phone number will remain blocked for reuse. Even if your organization's server administrator rejects the logout request, the account will remain deleted permanently.
On some servers, logout is performed automatically when deleting account. To check your corporate server’s configuration, contact eXpress support.

How Will My Profile Appear After Account Deletion?

Other users will see your personal chat displayed as Deleted.

Can I Periodically Delete My Account for Maintenance?

⚠️ Don't delete your personal account unless absolutely necessary: you can't undo deletion, and you'll lose access to all chats, contacts, and chat history. If you are a corporate user, first coordinate the deletion with the administrator.

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