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Deleting Account

Deleting Account

You can permanently delete your personal account, even if your profile is corporate:

  1. In the app, open Settings (click your avatar above the chat list).
  2. Go to your profile.
  3. Use the three dots button >
    • Delete account > confirm the action.
    • or select Actions with profile > Delete profile > confirm the action.

Can the Deleted Account Be Restored?

⚠️ This action cannot be undone even via the corporate administrator: after deletion, you will lose access to all chats, contacts, and message history, as they are tied to your HUID.

Why Was This Feature Added?

This feature was added to the app at the request of app stores and cannot be disabled.

What Happens After Account Deletion?

Your registered phone number will be freed up for reuse. The chat history from the old account will become inaccessible because - even if you create a new account — you'll receive a new HUID.

For Administrators: Logout of a Corporate Account After Account Deletion
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When deleting a personal account associated with a corporate account:

Server Description
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 Logout will happen automatically. The administrator will see a bot notification that the user left the server.
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  • A logout request is automatically sent to the corporate server.
  • The administrator must approve the logout — otherwise, the phone number (if linked) will remain blocked for reuse. Even if the administrator rejects the logout request, the account will remain deleted permanently.
On some servers, logout is performed automatically when deleting account. To check your corporate server’s configuration, contact eXpress support.

How Will My Profile Appear After Account Deletion?

Other users will see your personal chat displayed as Deleted.

Can I Periodically Delete My Account for Maintenance?

⚠️ Do not delete your personal account unless absolutely necessary! If you are a corporate user, coordinate this with your administrator first.