Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- Registration & Authentication in the App
- Phone and Credentials
- Corporate Email
- Corporate Server Address
- QR Code
- Registration & Authentication Security
- Sessions and Logging in on Another Device
- Additional Data Protection — Personal Password and PIN Code
- Registration & Logging In Troubleshooting
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
QR Code
If you are already logged into the app on one device (mobile or computer), you can quickly log in on another using QR code. Entering a password or credentials will not be required. If you have not previously logged in on other devices or cleared sessions, full authentication will be necessary.
How to Sign Into a Mobile Device via Computer?
In the desktop or web app on your computer, go to Settings (avatar button) > Open sessions > Add device. In the mobile app, on the login screen, tap QR code and scan the code displayed on your computer.How to Sign Into a Computer via Mobile Device?
In the mobile app, select Settings (avatar button) > Sign in on computer (eXpress Web in previous versions). On your computer, open the QR code screen (if needed, click Back to start or Clear data) and scan it from your phone.
How Often Are QR Codes Refreshed?
QR codes refresh every minute.
Can I Scan a QR Code From One Mobile Device to Another?
If you scan an eXpress Mobile code instead of eXpress Web, the error Incorrect QR Code. Try again. (Android) or Can’t parse registration JSON (iOS) will appear.
I Opened a QR Code on PC but It Disappeared. Why?
The QR code will not display on your PC if the desktop app window or web app tab is not in focus — click inside the window with your mouse.