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Changing the Login (E-mail) of a Corporate Account

Changing the Login (E-mail) of a Corporate Account

CTS
eCTS

If your login or email address has changed (e.g., due to a name change), contact your organization's support team to update your current account or create a new one.

How to Preserve Chat History After Login Change?

⚠️ Changing a login may require logging out of the corporate server if the server software version is below 3.43. If you registered without a phone number, changed your number after logout, or reset your personal password, previous chat history will be permanently lost as a new account with a new HUID will be created.


To preserve chat history, add a phone number to your account before changing your login. This ensures the HUID associated with your chats remains the same, even if the old account is logged out.

To Administrartor: Changing User Login (Email)

Actions depend on account creation method:

Account Synced From AD or OpenID?

Is a New Account Created? Description
Login changes in directory do create new accounts (pre-v3.43 server software)
  • Have the user add a phone number to preserve chat history (if haven't).
  • Perform and confirm logout of the old account.
  • Synchronize
    CTS
    /
    eCTS
    with directory.
  • Verify new account creation with correct login.
  • Have the user log into the new account using the phone number login option.
Login changes don't create new accounts (v3.43 or above server software)
  • Synchronize
    CTS
    /
    eCTS
    with directory.
  • Verify email update in existing account.
  • Have the user log in with new login.

Manually Created Admin Panel Accounts?

Backend Version Description
Server software prior version 3.50

Email = login and cannot be changed directly.

Solution:

  • Have the user add a phone number to preserve chats.
  • Create new account with desired email.
  • Perform and confirm logout of old account.
  • Have the user log into the new account using their phone number (to transfer chat history).
Server software version 3.50 and above In the user profile, select Edit > change the E-mail field and save the changes.

OpenID Sync Issues?

If OpenID changes created a new corporate account, contact eXpress support.

My Actions After Login Change?

After admin completes these steps, log in with your new credentials. ⚠️ If logout occurred during the change, log in using your previously added phone number and don't reset your data protection personal password (if set) to preserve chat history.


After returning to the server with a new login (post-logout), you'll need to rejoin corporate group chats and channels to load their history. Identify required chats from your old account before admin confirms logout.