Profile Data

For Administrators: User Data and Its Synchronization

System Identifiers (more details)

This data is visible only in the administrator panel in the “Users” section.

Profile Data	RTS Lite	CTS ETS	Guest	Synchronized in Federation?
HUID	✓	✓ (may change)	✓	Synced
Mobile phone number (used for registration in the app)	✓ (required for registration on RTS and Lite )	Optional (set by administrator)	—	Synced (if present) Visible if present in the device phonebook.
RTS ID	✓	✓	✓	Synced
ETS ID	—	Only for eCTS	Only for guests on eCTS	Synced
CTS ID	—	✓	Only for guests on CTS / eCTS	Synced
Encryption key identifier	✓	✓	✓	Synced
Creation / update date	✓	✓	✓	Synced

Displayed Data

Profile Data	RTS Lite	CTS ETS	Guest	Synchronized in Federation?
Account name	✓ (set by user)	Only when registering with a phone number. When logging in to the corporate server, it is replaced by the public name.	✓ (temporary, set by user at login)	Synced
Public name	—	✓ (set by administrator / corporate directory). Within the corporate server or if viewing access is open, it is replaced with the full name.	✓ (temporary, set by user at login)	Synced
Full name	—	✓ (set by administrator / corporate directory)	—	Not synced
Avatar	Optional (set by user)	Optional (set by administrator / synchronized / set by user)	—	Optional (set by administrator)
Status	✓	✓	—	Synced

The user status is not displayed in the administrator panel; it is visible only in the clients.

Contact Information

Profile Data	RTS Lite	CTS ETS	Guest	Synchronized in Federation?
Email	—	✓	—	Optional (set by administrator)
Work phone numbers (IP and office)	—	Optional (set by administrator / corporate directory)	—	Optional (set by administrator)

⚠️ The mobile phone number used for registration in the app and the phone number as an attribute of a corporate account are separate entities.

Corporate Attributes (more details)

Profile Data	RTS Lite	CTS ETS	Guest	Synchronized in Federation?
Company, position, department, office, manager, description	—	Optional (set by administrator / corporate directory)	—	Optional (set by administrator)
Other attributes (gender, birth date, employee ID, business unit, staff category)	—	Optional (set by administrator / corporate directory)	—	Optional (set by administrator)

Authentication and Directory Data (more details)

This data is visible only in the administrator panel in the “Users” section.

Profile Data	RTS Lite	CTS ETS	Guest	Synchronized in Federation?
AD login / domain	—	✓ (when synchronized with AD)	—	Not synced
AD groups	—	✓ (when synchronized with AD)	—	Not synced
OpenID roles	—	✓ (when synchronized with OpenID)	—	Not synced
Source (AD / OpenID / Email / administrator)	—	✓	—	Not synced
Profile type	✓ user	✓ cts_user	✓ guest	Synced
Registration type	✓ default	✓ default / cts_only	✓ default	Synced

Profile Avatar Picture

To change your profile avatar, in the app open Settings (avatar button) > go to your profile > three-dot button > select Edit profile or Actions with profile.

Cannot Change the Avatar of a Corporate Profile?

Changing avatars for corporate profiles must be enabled in the server settings, otherwise contact your support. If preliminary moderation of changes is enabled on the corporate server, administrator confirmation will be required. For more details, contact your organization's support team.

Name and Other Details

Mobile Phone Number Associated with Profile

How Can I Add, Edit or Remove Associated Phone Number?

To change or remove the phone number in your profile, in the app open Settings (avatar button) > go to your profile > three-dot button > select Edit profile or Actions with profile. Changing or removing phone numbers must be enabled in the server settings. For more details, contact your organization's support team.

Why Is It Advisable to Add a Phone Number?

⚠️ It is highly recommended to sign in to the app with a phone number if you have used this number in the app before. If no phone number is added, add it to your profile, but only if no other account is associated with it. This ensures your correspondence is preserved when switching accounts.

How to Find Out If a Phone Number Is Linked to My Account?

• Open your profile in the app.
• A
  CTS
  /
  eCTS
  administrator can view the account type to check how the user registered.

Can I Add Multiple Numbers to Profile?

No. Only one phone number can be associated with a profile.

Can I Link a Number Already Associated With Another Profile?

No. A phone number can only be linked to one profile.

I Logged Into the App Without a Phone Number, but Still Got an SMS Verification Request. Why?

This means that a phone number is linked to the account. If it was detected, the system will request verification. The administrator can disable the verification request for the detected number if you are on a secure corporate network, using the server settings.

Can I Share My Phone Number in the App?

You cannot grant another user access to your mobile phone number through the app. However, you can send contact cards from your phone book, which may include this information.

❓Related Topics:
• Cannot Change Phone Number or Lost Access to the Previous Number
• Low Quality of eXpress Avatar Uploaded via OWA Portal
• Change Requests List (CTS/eCTS)
• Admin Panel's “Server” Section
• Updated Data of One User Is Not Visible to Another
• “Phone Number Is Already Used. Unlink It from Another Account” Error
• “An Error Has Occurred. Try Again Later” When Changing to a Number from Another Country