Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Corporate Profile

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Corporate account for logging in to a corporate profile is provided to the user in eXpress or a branded
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app by their organization (employer) under a paid corporate license. In the app, a corporate user have a blue icon.

Connecting a Personal Account to a Corporate Account

A personal account can be linked to a corporate account to become a corporate user. The process differs between the eXpress app and custom-branded
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client apps:
App Becoming a corporate user
eXpress
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In the eXpress app, a personal account user can transition to a corporate user by logging into the corporate account via Settings (avatar button) > Login for corporate users or Accept Invitation (eXpress
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). The correspondence from the personal account will remain accessible.
Use your phone number and connect your personal account to the corporate server in eXpress to retain your previous chat history from the public
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server.
Branded App
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In custom-branded
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apps you must log in to the corporate account directly. However, you can log in using your personal account phone number, which associates it with your corporate account. Note that correspondence from the personal account will be unavailable until you log out of the corporate server.

What Happens to My eXpress Public Profile After I Log In to a Corporate Server?

Your public profile is replaced by your corporate profile for as long as you are a corporate user (connected to a corporate server).

Instruction for Corporate Regustration in eXpress

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To learn how to obtain a corporate eXpress account and log in, refer to the Registering or Logging In to eXpress section.

Corporate Account Features

Server Features
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An eXpress
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corporate account has fewer capabilities than a regular corporate account on
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— more details.
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Users with a corporate account have access to all corporate features within the app. However, your organization may enforce certain restrictions (for example, limiting access to the corporate server to specific IP addresses). For more details, contact your organization's support team. Additionally, access may be restricted for different user groups through the Role Model.

Creating a Corporate Account

For Administrators: Creating and Managing Corporate Accounts A Corporate Account is created and managed:
Server Methods
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  • Automatically when an invitation is sent by the eXpress
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    server administrator — more details (in Russian only).
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  • Automatically when synchronizing with the corporate directory Active Directory or OpenID. For the first login, users authenticate through these systems.
  • Manually, when the administrator creates a corporate account in the Users section (the first and second methods of creating users can be combined if the Email authentication method is selected). Such users log in to the app using a confirmation code sent to the associated email address.
  • Automatically when a new user registers and enters their email address (self-registration). Later, via the Contacts Bot (if installed on the corporate server), the administrator of this bot can complete the user's details. Other users can access this data only through the bot, as it is not managed on the server or in AD. Such users log in to the app using a confirmation code sent to the associated email address.

Can a User Become Corporate With Only a Phone Number?

Server Description
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Yes.
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No — must have either an email or AD/OpenID credentials to log in.