Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- User Profile: General Info
- Personal Account | Public Profile
- Corporate Profile
- Guest Profile
- Profile Data
- Statuses
- User Profile Security
- Corporate Account Logout
- Changing the Login (E-mail) of a Corporate Account
- Deleting Account
- Profile Troubleshooting
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Corporate Profile
- Connecting a Personal Account to a Corporate Account
- Instruction for Corporate Regustration in eXpress
- Corporate Account Features
- Creating a Corporate Account
Connecting a Personal Account to a Corporate Account 
A personal account can be linked to a corporate account to become a corporate user. The process differs between the eXpress app and custom-branded | App | Becoming a corporate user |
|---|---|
| eXpress |
Lite
CTS
Lite ). The correspondence from the personal account will remain accessible.
Use your phone number and connect your personal account to the corporate server in eXpress to retain your previous chat history from the public RTS server.
|
| Branded App |
ETS
ETS apps you must log in to the corporate account directly. However, you can log in using your personal account phone number, which associates it with your corporate account. Note that correspondence from the personal account will be unavailable until you log out of the corporate server. |
What Happens to My eXpress Public Profile After I Log In to a Corporate Server?
Your public profile is replaced by your corporate profile for as long as you are a corporate user (connected to a corporate server).Instruction for Corporate Regustration in eXpress
Corporate Account Features 
| Server | Features |
|---|---|
Lite |
An eXpress Lite corporate account has fewer capabilities than a regular corporate account on CTS — more details. |
CTS eCTS |
Users with a corporate account have access to all corporate features within the app. However, your organization may enforce certain restrictions (for example, limiting access to the corporate server to specific IP addresses). For more details, contact your organization's support team. Additionally, access may be restricted for different user groups through the Role Model. |
Creating a Corporate Account 
For Administrators: Creating and Managing Corporate Accounts
A Corporate Account is created and managed:| Server | Methods |
|---|---|
Lite |
|
CTS eCTS |
|
Can a User Become Corporate With Only a Phone Number?
| Server | Description |
|---|---|
Lite |
Yes. |
CTS eCTS |
No — must have either an email or AD/OpenID credentials to log in. |