Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- User Profile: General Info
- Personal Account | Public Profile
- Corporate Profile
- Guest Profile
- Profile Data
- Statuses
- User Profile Security
- Corporate Account Logout
- Changing the Login (E-mail) of a Corporate Account
- Deleting Account
- Profile Troubleshooting
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Personal Account | Public Profile
What Is the Personal Account Responsible For?
A personal account is not only a free profile in eXpress, but also is the basic identification entity of a user in the whole system. Despite the ability to connect users to various servers (For Administrators: On Which of Several RTS Servers Will the Account Be Created?
Since there are several public regional servers (- If a user registers using a mobile phone number, their personal account will be created on the RTScorresponding to the country code (for example, for
+7, it will be the Russian one). - If a user registers without a phone number, the personal account will be created on the RTSassociated with theirCTSor non-isolatedETS.
Can I Stay in a Personal Account on the Public Server?
Yes, but only in the eXpress app. Start registration with an unused mobile phone number and don't connect to the corporate serverFor Administrators: Does the Personal Account Exist on ETS?
In custom branded apps forFeatures of an eXpress Public Server Profile 
If you haven't connected to a corporate server and are using eXpress on the public - You can create chats, channels, and make calls on the public server with any users without any time & count restrictions, but administering the eXpress backend is ubavailable in any form.
- You can send files no larger than 250 MB (corporate users have a limit of 1 GB).
- Creating conferences is not available, but you can join conferences hosted by corporate users by invitation.
- Corporate features such as Reminders, SmartApps, and Confidential Mode are not available (if a group chat or channel includes a personal account user, this mode cannot be enabled).