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Updates & Release Notes
Updated 9 Oct 2026

Updates & Release Notes

Tracking Updates and Releases of eXpress

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The current version is shown on the Download page: for the web and desktop app, in the “eXpress Web & Desktop App” section; for the Outlook add-in, in the “Outlook Add-In for eXpress Conferences” section. To find the version you have installed, see “App Versions”.

New versions are released every two weeks. You can track updates and release contents here:

Using Updates

Platform How to Update
Web To update the web app, click Update in the pop-up window.
Desktop There are two update options available:
  • Updating from the app — the app itself finds a new version and offers to download and install it if the app format supports this (details). The Settings (avatar above the chat list) > Additional features > Automatically update the app setting enables silent installation of patches.
  • Manual update — the new version is installed by the organization's system administrators.
iOS/iPadOS

Updates are installed automatically unless this is disabled in the App Store settings. To check for updates, open the app page in the App Store and tap Update.

The new version is described in the “What’s New” section on the app’s store page.
Android

Updates are installed automatically unless this is disabled in the app store. To check for updates, open the app page in Google Play, Huawei App Gallery, or RuStore and tap Update.

The new version is described in the “What’s New” section on the app’s store page.
Aurora

Updates from RuStore are installed automatically unless this is disabled in the RuStore settings. To check for updates, open the app page in RuStore and tap Update.

The new version is described in the “What’s New” section on the app’s store page.
For Administrators: Client Update Administration
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How Do ETS App Updates Work?

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For branded
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apps, the customer organization:
  • Publishes updates to app stores via the vendor or independently, following the instructions. You can request instructions from eXpress support.
  • Installs the app on user workstations. Recommendations for installing client applications on different platforms are provided below.

How Do Automatic Updates Work for the Desktop App?

Package Format How updates are installed
EXE (Windows)
DMG (macOS)
Appimage (Linux)		 They find, download, and install updates from the application.
DEB, RPM (Linux) They find updates. You need to download and install them manually.
MSI (Windows) They do not search for or download updates. New packages are installed only manually.

Patches are installed silently only if the Auto update app option is enabled. The client device must have access to updates.express.ms. An

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app uses its own update server, if configured.

  1. On startup, the app sets a timer for 6–12 hours, according to which it checks for updates. This way, requests from all users do not arrive at the same time.
  2. The app sends a request /settings/server/meta to
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    or
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    :
    • If the request is successful — checking again in 1–10 minutes.
    • If there’s an error — the check is canceled after 20 seconds.
  3. When a new version is detected:
    Version Installation Method
    X.x.x (Major)
    x.X.x (Minor)    		 The app shows a notification. The user clicks the download button; after downloading, a restart icon appears. The update is installed when the user clicks this icon.
    x.x.X (Patch) If the Auto update app setting is on, the app downloads the patch in the background without notifications and installs it the next time it closes. If the setting is off, the patch is installed in the same way as a major and minor version.

Configuring Automatic Updates for Desktop ETS App

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Only for desktop app formats that support automatic updates:

  1. Create a read-only bucket in a public S3 storage. The recommended bucket size is 10 GB.
  2. Place version files from the eXpress vendor with anonymous access.
  3. Pass the bucket link to eXpress: it will be embedded in the
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    app build.

You can obtain detailed recommendations from the vendor.

Web App Update

The vendor itself updates the eXpress web app automatically. If your organization has deployed its own instance of the eXpress web app or an
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app, it is updated together with the server software.

Tools to Motivate Users to Install Updates

To encourage users to install updates, use the built-in tools:

Tool How it works
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UI Alerts
  • Compares the client version with the version specified in the UI Alert.
  • Configured on
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    . For the eXpress application, the provider configures it on
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    .
  • Blocks the use of the app.
  • Allows requiring the user to update the app, update the app with cache clearing, or re-login into the session.
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Update Notification
  • Compares the client version with the server software version by a specified number of lagging minor versions.
  • Configured on
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    .
  • Can be non-blocking.
  • Allows requiring the user to update the app.
For Administrators: Server Software Updates
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⚠️ For organization or partner administrators: regularly update the server software so that the app runs stably.
  • Server software updates are released simultaneously with or after client updates.
  • Updates are installed by the organization's system administrator, a partner, technical support, or eXpress implementation specialists — manually or by using scripts.
  • If the server software is more than 3 versions behind the client application, or vice versa, errors may occur.
  • Your organization's server administrator can enable server software release notifications: “Server” > Server Features > Activate notifications for outdated server version.

For detailed update installation instructions, see the administrator guide. If you have technical support: technical support contacts.

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