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Updates & Release Notes

Updates & Release Notes

Tracking Updates and Releases of eXpress

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New versions (releases) are released every two weeks. You can track updates and release contents on the following resources:

Using Updates

Platform How to Update
Web The web app updates when you click the Update button in the pop-up window.
Desktop There are two update options available:
  • Updating from the app — the app itself finds a new version and offers to download and install it if the app format supports this (details). The Settings (avatar above the chat list) > Additional features > Automatically update the app setting enables silent installation of patches.
  • Manual update — installed by the organization’s system administrators.
iOS/iPadOS

Updates are usually installed automatically (unless disabled in the App Store settings). To check for updates, open the app page in the App Store and tap Update.

Information about the new version is available in the “What’s New” section on the app’s store page.
Android

Updates are usually installed automatically (unless disabled in the app store settings). To check for updates, open the app page in Google Play, Huawei App Gallery, or RuStore and tap Update.

Information about the new version is available in the “What’s New” section on the app’s store page.
Aurora

Updates from RuStore are installed automatically (unless disabled in RuStore settings). To check for updates, open the app page in RuStore and tap Update.

Information about the new version is available in the “What’s New” section on the app’s store page.
For Administrators: Client Update Administration
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How Do ETS App Updates Work?

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For branded
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apps, the customer organization:
  • Publishes updates in app stores via the vendor or independently by instructions (contact eXpress support for them)
  • Installs the app on user workstations (see recommendations for installing client apps on various platforms below).

How Do Automatic Updates Work for the Desktop App?

Package Format Update Installation Process
EXE (Windows)
DMG (macOS)
Appimage (Linux)		 They support checking for, downloading, and installing updates from the application.
DEB, RPM (Linux) Support checking for updates, but require manual downloading and installing updates.
MSI (Windows) No checking or downloading updates, only manual installation of new packages.

For silent installation of patches, the Auto update app setting must be enabled. The client device must have access to updates.express.ms (

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app uses its own updates server, if configured).

  1. At startup, a timer (6–12 hours) is generated to check for updates. This prevents simultaneous requests from all users.
  2. A /settings/server/meta request is sent to
    CTS
    or
    RTS
    :
    • If the request is successful — checking again in 1–10 minutes.
    • If there’s an error — the check is canceled after 20 seconds.
  3. When a new version is detected:
    Version Installation Method
    X.x.x (Major)
    x.X.x (Minor)    		 The app shows a notification. The user clicks the download button; after downloading, a restart icon appears. The update is installed when the user clicks this icon.
    x.x.X (Patch) If the Auto update app setting is on, the app downloads the patch in the background without notifications and installs it the next time it closes. If the setting is off, the patch is installed in the same way as a major and minor version.

Configuring Automatic Updates for Desktop ETS App

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Only for desktop app formats that support automatic updates:

  1. Create a read-only bucket in a public S3 storage (recommended volume — 10 GB).
  2. Place version files from the eXpress vendor with anonymous access.
  3. Provide the bucket link to eXpress for integration into the
    ETS
    app build.

You can obtain detailed recommendations from the vendor.

Web App Update

Updates for the eXpress web app are performed automatically by the provider itself. If your organization has deployed its own instance of the web app (eXpress or an
ETS
app), the update is performed alongside the server software.

Tools to Motivate Users to Install Updates

To encourage users to install updates, use the built-in tools:


Tool Description
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ETS
UI Alerts
  • Compares the client version with the version specified in the UI Alert.
  • Configured on
    ETS
    (or on
    RTS
    ин the provider for eXpress app).
  • Blocks the use of the app.
  • Allows requiring the user to update the app, update the app with cache clearing, or re-login into the session.
CTS
Update Notification
  • Compares the client version with the server software version by a specified number of lagging minor versions.
  • Configured on
    CTS
    .
  • Can be non-blocking.
  • Allows requiring the user to update the app.
For Administrators: Server Software Updates
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eCTS
⚠️ For stable app performance, organization administrators or partners are strongly advised to update server software regularly.
  • Server software updates are released simultaneously with or after client updates.
  • Updates installation is performed manually or using scripts by the organization’s system administrator, partner, or technical support, or eXpress implementation specialists.
  • Server software lagging behind the client app by more than 3 versions may cause errors, and vice versa.
  • An administrator can enable server software release notifications.

For detailed update installation instructions, see the administrator guide. If you have technical support — technical support contacts.