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We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

iOS/iPadOS App

iOS/iPadOS App

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System Requirements for iOS/iPadOS

Operating System iOS/iPadOS 16 with the latest minor security updates available for your device.

Support for iOS/iPadOS 15 was discontinued starting with version 3.68.

To check version: Settings > General > About.
Required Permissions
  • Settings > select the app > enable access for all categories
  • Notifications > enable Allow Notifications
Additional Conditions
  • Running on jailbroken devices is prohibited.
  • The app doesn't work on Macs with Apple processors.
  • Automatic time detection (Settings > General > Date & Time > Set Automatically)

Installation on iOS/iPadOS

The app is available in App Store (except for China, the USA, and Canada).

Does the App Work on Apple Silicon Macs?

No, the iOS app is not supported on Mac with Apple Silicon. Use the desktop app for macOS.

Certificates on iOS/iPadOS

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To work with corporate certificates:

  1. Download the root and cross-certificates.
  2. Confirm the download when prompted “The website is trying to download a configuration profile. Allow?”.
  3. Select the device for installation (if there are several).
  4. Go to Settings > Profile Downloaded > Install.
  5. Enable trust: Settings > General > About > Certificate Trust Settings > turn on the toggle for the installed certificate.
  6. Fully quit the app and start it again.

⚠️ The fifth step is mandatory. An installed certificate that is not marked as trusted is not used by the app — the connection to the server will still not work. This is the most common reason why “I installed the certificate, but it still won't sign in.”

If your organization's server has switched to Ministry of Digital Development National Certification Authority certificates, see the instructions.

Updating on iOS/iPadOS

Updates are installed automatically (if enabled in App Store settings) or manually via the Update button in the App Store.

Uninstallation on iOS/iPadOS

Settings > General > Storage > select the app > Delete App.

Complete Uninstallation on iOS/iPadOS

Perform this as recommended by support. Before uninstalling, disable app backups in iCloud. Otherwise, corrupted data may be restored automatically after reinstalling the app: Settings > [Your Name] > iCloud > Manage Storage > Backups > Documents & Data > disable the app backup.