Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

Windows Desktop App

Windows Desktop App

RTS
Lite
CTS
ETS

System Requirements for Windows

Computer
  • At least 4 GB of RAM
  • CPU with actual clock speed from 2.6 GHz (including Turbo Boost), 4 logical cores (threads)
  • At least 1 GB of free disk space
Operating System
  • Windows 10 x64 and newer (to check your Windows version, press Win + R, type winver, and press Enter).
  • Versions for legacy systems (Windows 7, Windows 8/8.1, Windows Server 2012, Windows 10 16XX, and Windows 10 Enterprise 2016 x64) are available in the “Download” section via separate links.
Additional Requirements
Required Permissions
  • Microphone and camera access: Settings > Privacy > Microphone/Camera > enable Allow apps to access.
  • Notifications: Settings > System > Notifications > find the app > enable notifications.
    • ⚠️ Standard app functionality (calls, screen control, file downloads) may be blocked by your antivirus — update it to the most actual version and add the app to it's exceptions list.
Also, please note the requirements for virtual backgrounds and video background blur.

App Formats for Windows

Installer Format Description
EXE

For regular users.
Download: eXpress | eXpress Corporate

  • Installs into the user profile folder. For an
    ETS
    application, installation may be performed in Program Files, in which case installation, update, and uninstallation will require administrator privileges.
  • Does not support running with SYSTEM privileges (not suitable for SCCM)
  • Supports automatic updates. For an
    ETS
    app, a custom update server must be configured.
SHA512 hashes and version information for the eXpress desktop app can be checked in YML files: eXpress | eXpress Corporate.
MSI

For corporate deployment.
Download: eXpress | eXpress Corporate

  • Installs to Program Files — installation, update, and uninstallation will require administrator privileges.
  • Compatible with SCCM and Kaspersky Security Center.
  • No automatic updates.

Auto-Launching the App on Windows Startup

In the app settings: Settings (avatar button) > Additional features > Auto launch app.


This setting can be managed during app installation or update.

For Administrators: Managing App Auto-Launch

Auto-Launch on System Startup

Installer Format Description
EXE Create an AppConfig.ini file in the app folder and add the following:
[AppConfig]
AutoLaunchCts="true"
Only for
CTS
/
eCTS
-logged-in users.
MSI CMD: msiexec /i "eXpress.msi" AUTO_LAUNCH_CTS="true"
Only for
CTS
/
eCTS
-logged-in users.

Auto-Launch Minimized on System Startup

Installer Format Description
EXE Create an AppConfig.ini file in the app folder and add the following:
[AppConfig]
AutoLaunchCts="true"
StartMinimized="true"
Does not work without AutoLaunchCts="true".
MSI CMD: msiexec /i "eXpress.msi" START_MINIMIZED="true"
Does not work without AUTO_LAUNCH_CTS="true".

Installation on Windows

Standard Installation

Installer Format Description
EXE
  • Run the EXE installer
  • CMD: "eXpress Setup.exe"
MSI
  • Run the MSI package
  • CMD: msiexec /i eXpress.msi
For Administrators: Additional Installation Options
Order and combinations of keys and parameters in the CMD:
"*.exe"/"*.msi" /key parameter1 parameter2
For an
ETS
app, replace eXpress with it's name.

Installation with Progress Indicator (Unattended)

Installer Format Description
EXE
  • Run the EXE installer
  • CMD: "eXpress Setup.exe"
MSI CMD: msiexec /i "eXpress.msi" /passive

Silent Installation

Installer Format Description
EXE CMD: "eXpress Setup.exe" /S
MSI CMD: msiexec /i "eXpress.msi" /qn

Auto-Launch After Installation

Installer Format Description
EXE CMD: "eXpress Setup.exe" "--force-run"
MSI CMD: msiexec /i "eXpress.msi" AUTO_START=1
⚠️ Use AUTO_START=0 for SCCM or Kaspersky Security Center to prevent the app from running with SYSTEM rights! Otherwise, file drag-and-drop from Explorer won’t work.

Call Blocking (VDI Mode)

Installer Format Description
EXE Create an AppConfig.ini file in the application folder and add:
[AppConfig]
Vdi="true"
MSI CMD: msiexec /i "eXpress.msi" VDI="true"
Requires version 3.64 or higher. This setting disables calls in the application — it is needed where calls are not supported or are prohibited, for example in some VDI environments. Default value is false.

Certificate Installation on Windows

CTS
ETS

Installing corporate server certificates so that the connection works (not required by default):

  1. Open the certificate file and click Install Certificate.
  2. Select the store location:
    • Current User — the certificate will work for you. Administrator rights are not required.
    • Local Machine — the certificate will work for all users of this computer. Administrator rights are required.
  3. Select Place all certificates in the following store > Browse.
  4. Enable Show physical stores.
  5. Select the store:
    • rootCA > Trusted Root Certification Authorities
    • interCA > Intermediate Certification Authorities
  6. Confirm and complete the installation. The system will show a warning about installing a root certificate — you need to accept it.
  7. Fully quit the app (it keeps running in the notification area) and start it again.

If your organization's server has switched to Ministry of Digital Development National Certification Authority certificates, see the instructions.

Credential Storage on Windows

Authentication data is stored in Windows Credential Manager under *desktop/auth.* entries.

For Administrators: Managing Keys Storage
The app creates dozens of keys in Credential Manager due to Windows limitations on entry length.

Deleting Keys

If you delete authentication keys from Credential Manager, the authentication screen will appear after restarting the app. Keys are preserved during standard app uninstallation.

Application-Specific Keystore

ETS
Since version 3.42,
ETS
custom apps support configuration of an independent keystore located in %AppData%\app_name directory. Contact eXpress support to get more details.

Updating on Windows

An app installed via EXE finds updates on its own and offers to install them (details). Check for updates manually: Settings (avatar button) > Check for updates.


For MSI-installed apps, manual installation of the new version is required.

For Administrators: Additional Update Options
Order and combinations of keys and parameters in the CMD:
"*.exe"/"*.msi" /key parameter1 parameter2
For an
ETS
app, replace eXpress with it's name.

Disabling Update Checks

  • Create an AppConfig.ini file in the installation folder and add:
    [AppConfig] AutoUpdate="false" Update="false"
    Pre-made file: AppConfig.ini
  • Use the MSI installer, where updates are disabled (the INI file is created automatically).
  • Use Software Restriction Policies in Windows to block EXE update installers from running in the %LOCALAPPDATA%\express-updater folder.
  • Block access to the updates.express.ms resource (an
    ETS
    app uses its own updates server, if configured).

Closing the App Before Updating

⚠️ Always close the app before updating to avoid additional dialogs or the need to reboot.

Installer Format Description
EXE
  • Manually via the system tray: right-click the icon > Exit
  • Via Task Manager: (Ctrl+Shift+Esc) > right-click processes > End Task
  • Using CMD: taskkill /IM eXpress.exe /F
MSI
  • CMD: msiexec /i "eXpress.msi" CLOSE_APP=1
    ⚠️ Use CLOSE_APP=1 to avoid reboots (and to ensure shortcuts work afterward—fix pending). If you're an administrator, notify users not to reopen the app until the update is complete.
  • SCCM: properties of the application being installed > Deployment Types tab > Edit > Programs tab > in the Installation program field, add the CLOSE_APP=1 switch (for example: msiexec /i "eXpress.msi" /qn CLOSE_APP=1). Additionally, on the Installation Behaviour tab, you can click Add and specify Executable file name = eXpress.exe, Display name = eXpress — then SCCM will prompt the user to close the application, and for mandatory deployments it will close it automatically. For an ETS application, use its name instead of eXpress.

Standard Update

Parameters and keys for manual updates:

Installer Format Description
EXE
  • Run the EXE installer
  • CMD: "eXpress Setup.exe"
MSI
  • Run the MSI package
  • CMD: msiexec /i eXpress.msi
⚠️ Not recommended if the app is running.

Update with Progress Indicator (Unattended)

Installer Format Description
EXE
  • Run the EXE installer
  • CMD: "eXpress Setup.exe"
⚠️ User interaction required if the app is running.
MSI CMD: msiexec /i "eXpress.msi" /passive CLOSE_APP=1

Silent Update

Installer Format Description
EXE CMD: "eXpress Setup.exe" /S
⚠️ The app will close if running.
MSI CMD: msiexec /i "eXpress.msi" /qn CLOSE_APP=1

Update Without PC Rebooting

Required if updating via MSI while the app is running. The previous version will continue working until reboot.


⚠️ Warning! After reboot, the app won’t launch; repair installation is required. Known issue, fix in progress.


Installer Format Description
EXE -
MSI CMD: msiexec /i "eXpress.msi" /norestart

Auto-Launch After Update

Installer Format Description
EXE CMD: "eXpress Setup.exe" "--force-run"
MSI CMD: msiexec /i "eXpress.msi" AUTO_START=1
⚠️ Use AUTO_START=0 for SCCM or Kaspersky Security Center to prevent the app from running with SYSTEM rights! Otherwise, file drag-and-drop from Explorer won’t work.

Uninstallation on Windows

Manually: Settings > Apps > Apps & Features or Programs and Features in Control Panel.
For Administrators: Additional Uninstallation Options
Order and combinations of keys and parameters in the CMD:
"Uninstall *.exe"/"*.msi" /key parameter1 parameter2
For an
ETS
app, replace eXpress with it's name.

Closing the App Before Uninstallation

⚠️ Always close the app before uninstalling to avoid additional dialogs or the need to reboot.

Installer Format Description
EXE
  • Manually via the system tray: right-click the icon > Exit
  • Via Task Manager: (Ctrl+Shift+Esc) > right-click processes > End Task
  • Using CMD: taskkill /IM eXpress.exe /F
MSI
⚠️ In versions up to 3.72, the CLOSE_APP=1 switch does not work during uninstallation — it only works during installation and update. Therefore, before uninstalling, make sure to:
  1. Manually terminate the application, for example taskkill /IM eXpress.exe /F;
  2. Add the /norestart switch to the uninstall command.

If you do not do this, the uninstallation will complete with code 3010, some files will be deleted only after the computer restarts, and in silent mode msiexec will restart the computer automatically and without warning.


Starting from version 3.72, the CLOSE_APP=1 switch also works during uninstallation.

Standard Uninstallation

Parameters and keys:

Installer Format Description
EXE
  • CMD: "%LOCALAPPDATA%\Programs\eXpress\Uninstall eXpress.exe"
  • If an
    ETS
    app is installed in Program Files: "%PROGRAMFILES%\app_name\Uninstall app_name.exe" /allusers
MSI ⚠️ Not recommended if the app is running.

Uninstallation with Progress Indicator (Unattended)

Installer Format Description
EXE -
MSI CMD: msiexec /x "eXpress.msi" /passive /norestart CLOSE_APP=1
⚠️ In versions up to 3.72, the application must be closed in advance — CLOSE_APP=1 does not work during uninstallation.

Silent Uninstallation

Installer Format Description
EXE CMD: "%LOCALAPPDATA%\Programs\eXpress\Uninstall eXpress.exe" /S
⚠️ The app will close if running.
MSI
  • CMD: msiexec /x "eXpress.msi" /qn /norestart CLOSE_APP=1
  • CMD: msiexec /x {product_code} /qn /norestart CLOSE_APP=1
    How to find the product code
⚠️ In versions up to 3.72, do not omit /norestart: in silent mode, msiexec restarts the computer without warning if the application was running at the time of uninstallation. Before silent uninstallation, always terminate the application manually — the CLOSE_APP=1 switch does not work in this scenario. Starting from 3.72, you can use msiexec /x {product_code} /qn CLOSE_APP=1.

Uninstallation Without PC Rebooting

Required if uninstalling via MSI while the app is running. The previous version will continue working until reboot.

Installer Format Description
EXE -
MSI The remaining application files will be deleted the next time the computer restarts.
For Administrators: Complete App Removal on Windows

Perform this as recommended by support: for example, to delete credential keys saved on the computer.

For an
ETS
app, replace eXpress with it's name. To get the batch file to automate these steps on client machines, contact eXpress support.
  1. Close the app and uninstall it (see parameters and keys above).
  2. Delete folders:
    • Executable folder: %LOCALAPPDATA%\Programs\eXpress (EXE install) or %PROGRAMFILES%\eXpress (MSI install or EXE install to Program Files)
    • Cache folder: %APPDATA%\eXpress
      When uninstalling via the EXE uninstaller, the %APPDATA%\eXpress folder is removed automatically. Manual removal is required after installation via MSI.
    • Downloaded updates: %LOCALAPPDATA%\express-updater
    To navigate quickly: copy the path > Win+R > paste the path > Enter. If the folder doesn’t exist, an error will appear.
  3. Start menu > search for credential manager > Credential Manager > Windows Credentials > delete all *desktop/auth.* entries.
    Alternatively, use a PowerShell script (admin rights required):
    1. Start menu > search for cmd > right-click Command Prompt > Run as administrator.
    2. In Command Prompt, run: powershell Set-ExecutionPolicy RemoteSigned This allows PowerShell script execution.
    3. Download PowerShell script > right-click it in Explorer > Run with PowerShell.
    4. Return to Command Prompt and run: powershell Set-ExecutionPolicy Restricted This restores the default PowerShell execution policy.
  4. Delete eXpress.lnk shortcuts (optional) in:
    • %APPDATA%\Microsoft\Windows\Start Menu\Programs (%ProgramData%\Microsoft\Windows\Start Menu\Programs)
    • %HOMEPATH%\Desktop (%PUBLIC%\Desktop)
    • %APPDATA%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar