Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

macOS Desktop App

macOS Desktop App

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System Requirements for macOS

Computer
  • At least 4 GB of RAM
  • CPU with actual clock speed from 2.6 GHz (including Turbo Boost), 4 logical cores (threads)
  • At least 1 GB of free disk space
Operating System
  • macOS 12 and later (to check your macOS version, click the Apple logo > About This Mac).
  • Versions for legacy systems (macOS 10/11) are available in the “Download” section via separate links.
Additional Conditions
  • Time synchronization with an NTP server (System Preferences > General > Date & Time > enable Set date and time automatically).
Required Permissions
  • Access to the local network: System Preferences > Privacy & Security > Local Network > enable the toggle for the app.
  • Access to microphone, camera, and screen: System Preferences > Privacy & Security > grant the app access under Microphone, Camera, and Screen Recording & System Audio (the app will appear when it attempts to access the microphone, camera, or screen).
  • Notifications: System Preferences > Notifications > find the app > enable Allow Notifications.
  • To support remote desktop control during calls: System Preferences > Privacy & Security > Accessibility > enable the toggle for the app.
    And: System Preferences > Privacy & Security > Automation > enable the System Events toggle for the app.
Also, please note the requirements for virtual backgrounds and video background blur.

App Formats for macOS

SHA512 checksums and version information for the eXpress desktop app can be checked in the YML files: eXpress | eXpress Corporate.

Installer Format Description
DMG for Intel-Based Macs

Download: eXpress | eXpress Corporate

⚠️ If you install this version on a Mac with Apple Silicon processor, the app will run slowly.
DMG for Apple Silicon Macs

Download: eXpress | eXpress Corporate

Is the App Available on the App Store?

No, the desktop app must be downloaded from the website via the links above and installed manually.

Installation on macOS

  • Double-click the downloaded .DMG file.
  • In the window that appears, drag the app icon to the Applications folder.
  • Launch the application. On the first launch, macOS will inform you that the application was downloaded from the internet and checked for malware — click Open.
  • Allow the application to access devices on the local network — click Allow.
    ⚠️ Without this permission, connection issues may occur. If you accidentally clicked Deny, enable access manually: System Settings > Privacy & Security > Local Network > enable the toggle for the application, then restart it.

Installing Certificates on macOS

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Installing corporate server certificates so that the connection works (not required by default):

  1. Open the macOS Keychain Access app (use Spotlight search to find it).
  2. Select System.
  3. Drag the certificate file into the Keychain Access app.
  4. Enter the computer administrator's username and password.
  5. Double-click the added certificate, expand the Trust section, and for the When using this certificate option, select Always Trust. Close the window and confirm the change with your password.
  6. Fully quit the app (it keeps running in the menu bar) and start it again.

⚠️ The fifth step is mandatory. A certificate added to the keychain without enabled trust is not used by the app — the connection to the server will still not work.

If your organization's server has switched to Ministry of Digital Development National Certification Authority certificates, see the instructions.

Credential Storage on macOS

Authentication data is stored in the keychain. To view keys, open the macOS Keychain Access app (use Spotlight search to find it).

For Administrators: Managing Keys Storage

Keyring Password

On the first app launch, you’ll be prompted to create a keyring password (if it hasn’t been used before and no password was set). ⚠️ On subsequent app launches, the system may ask for this password again.

Deleting Keys

If you delete authentication keys from the keychain, the authentication screen will appear after restarting the app. When uninstalling the app normally, the keys are preserved.

Application-Specific Keystore

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Since version 3.42,
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custom apps support configuration of an independent keystore located in ~/Library/Application Support/app_name directory. Contact eXpress support to get more details.

Updating on macOS

The app finds updates on its own and offers to install them (details). Check for updates manually: Settings (avatar button) > Check for updates.

For Administrators: Additional Update Options

Disabling Update Checks

  • Create an AppConfig.json in the /Users/user_name/Library/Application Support/app_name folder and add:
    { "AutoUpdate": false, "Update": false }
    Pre-made file: AppConfig.json. Version 3.54 or above is required.
  • Or, block access to the updates.express.ms resource (a
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    app uses its own updates server, if configured).

Standard Update

Manual updates are performed as a standard installation.

Uninstallation on macOS

Standard Uninstallation

  1. Close the desktop app: select Quit in the Dock.
  2. Open Finder > Applications > find the app and drag it to the Trash > empty the Trash.
For Administrators: Complete App Removal on macOS

Perform this as recommended by support: for example, to delete credential keys saved on the computer.

⚠️ For an
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app, replace eXpress with it's name. To get the batch file to automate these steps on client machines, contact eXpress support.
  1. Uninstall the app using the standard method.
  2. Open the macOS Keychain Access app (use Spotlight search to find it).
  3. Delete keys starting with eXpress.
  4. Delete the folder:
    /Users/CurrentUser/Library/Application Support/eXpress
    or:
    ~/Library/Application Support/eXpress
    You can quickly navigate to the folder via Finder: Go > Go to Folder... If needed, show hidden folders by pressing Shift + Cmd + ..
  5. Delete the settings files:
    ~/Library/Preferences/ru.unlimitedtech.express.desktop.plist ~/Library/Preferences/ru.unlimitedtech.express.desktop.helper.plist ~/Library/Preferences/ru.unlimitedtech.express.desktop.helper.GPU.plist
    For an
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    application, the file names will be: *.manufacturer_name.app_name.desktop*.plist
  6. Delete the network request cache and http-cookies folder:
    ~/Library/HTTPStorages/ru.unlimitedtech.express.desktop For an
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    application, the folder name will be: ~/Library/HTTPStorages/*.manufacturer_name.app_name.desktop
  7. Delete the logs folder: ~/Library/Logs/eXpress