System Info & App Installation Logs

Files containing system or installation process information help narrow down possible causes of technical issues. You can share the collected system data with eXpress support.

MSInfo System Details (Windows)

1. Press the Windows + R keys.
2. In the “Run” window, enter MSInfo32 and press Enter.
3. In the “System Information” window, click on System Summary, open the File menu, and select Export.
4. In the “Export As” window, select Desktop.
5. Name the file MSInfo and click Save.

To reduce the file size:

1. Open the saved MSInfo file in Notepad.
2. Press Ctrl + F and search for [Windows Error Reporting].
3. Delete the entire text after the first ten lines of the [Windows Error Reporting] section.
4. Save the file.

DirectX Diagnostic Tool (Windows)

1. Press the Windows + R keys.
2. In the “Run” window, enter dxdiag and press Enter.
3. In the “DirectX Diagnostic Tool” window, click Save All Information.
4. Name the file dxdiag and click Save.

System Report (macOS)

1. Open the Apple menu and select About This Mac.
2. Click the System Report button or click More Info and select System Report in the settings window.
3. Select File > Save and save the file to the desktop.

Linux System Information (inxi utility)

1. Open the terminal application.
2. Install the inxi utility using the command sudo apt install inxi or sudo yum install inxi.
3. Run the command inxi -Fxz.
4. Save the terminal output to a file.

MSI Package Installation Logs on Windows

To collect diagnostics for the installation process via the Windows installer, use the following command line:

Here, installer.msi is the path to the MSI package, and log.log is the path of the generated log file.