Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
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- Push Notifications & Counters
- Notifications and Labels: General Information
- Server Part of Notifications
- Notifications Security
- Android App Notifications and Labels
- iOS App Notifications and Labels
- Aurora App Notifications and Labels
- Web App Notifications and Labels
- Desktop App Notifications and Labels
- SmartApp Notifications and Labels
- App Notifications & Labels Troubleshooting
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
iOS App Notifications and Labels
- Configuring Notifications in the Mobile App
- Configuring Notifications for a Chat or Channel in the App
- Configuring App Notifications in iOS
- Configuring App Notification Sounds in iOS
- Configuring App Icon Badges in iOS
Configuring Notifications in the Mobile App 
To manage notifications, go to Settings > Notifications. Here you can:
- enable or disable notifications;
- set up a schedule for notifications (this feature requires app version 3.62 or higher, and server software 3.60 or higher);
- hide or show notification text using the Show message preview setting.
Configuring Notifications for a Chat or Channel in the App 
- Press and hold the chat or channel, then select the notifications button.
- Alternatively, open the chat/channel properties and toggle the Notifications switch.
Configuring App Notifications in iOS 
- Open Settings > Notifications > select the app.
- Here, you can disable Show Previews to prevent message text from appearing in notifications.
- Ensure at least one display method is selected (Lock Screen, Notification Center, or Banners). Otherwise, the sender will not receive delivery confirmation.
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❓Related Topics:
- Notifications on iOS are not working despite being configured correctly
- Messages appear as undelivered even though the iOS recipient receives them
- All notifications on iOS arrive as “New message”
Configuring App Notification Sounds in iOS 
- Go to Settings > Sounds & Haptics > Default Alerts.
- To disable sounds in Do Not Disturb mode, in the mode settings, select Silence > Always.
Configuring App Icon Badges in iOS 
- Open Settings > Notifications > select the app.
- Enable the Badges option.