Help center support eXpress

We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.

iOS App Notifications and Labels
Updated 8 Oct 2026

iOS App Notifications and Labels

⚠️ Notifications arrive without chat text if the chat was created while the app was closed or immediately after the mobile device was turned on.

Configuring Notifications in the Mobile App

To manage notifications, go to Settings > Notifications. Here you can:

  • enable or disable notifications;
  • set up a schedule for notifications if the app version is 3.62 or higher and the server software is 3.60 or higher;
  • hide or show notification text using the Show message preview setting.

Configuring Notifications for a Chat or Channel in the App

  • Press and hold the chat or channel, then select the notifications button.
  • Alternatively, open the chat/channel properties and toggle the Notifications switch.

Configuring App Notifications in iOS

  • Open Settings > Notifications > select the app.
  • Here, you can disable Show Previews to prevent message text from appearing in notifications.
  • Ensure at least one display method is selected (Lock Screen, Notification Center, or Banners). Otherwise, the sender will not receive delivery confirmation.

Configuring App Notification Sounds in iOS

  • Go to Settings > Sounds & Haptics > Default Alerts.
  • To disable sounds in Do Not Disturb mode, in the mode settings, select Silence > Always.

Configuring App Icon Badges in iOS

  • Open Settings > Notifications > select the app.
  • Enable the Badges option.

Related questions