Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
Server Part of Notifications
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Notifications and Labels: General Information
- Server Part of Notifications
- Notifications Security
- Android App Notifications and Labels
- iOS App Notifications and Labels
- Aurora App Notifications and Labels
- Web App Notifications and Labels
- Desktop App Notifications and Labels
- SmartApp Notifications and Labels
- App Notifications & Labels Troubleshooting
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Server Part of Notifications
For Administrators: Which Servers Deliver Notifications?
The following servers are responsible for delivering notifications:
| Server | Description |
|---|---|
| The public RTS server |
For the eXpress app users on RTS , Lite , CTS . |
| A central ETS server of an organization |
For a custom branded ETS app users on eCTS . |
-
❓Related Topics:
- Notifications are not working on multiple devices
- Push Service (RTS, ETS) (for administrators)
For Administrators: Checking User Notifications in the Admin Panel 
RTS
CTS
ETS
eCTS
RTS
CTS
ETS
eCTS
You can check a user's notification status via the admin panel:
- Find the user in the Users section.
- Open Activations and select the session on the desired device. In the Device Meta section, check the parameters:
- permissions.notifications — notification status in the browser (web) or mobile OS (iOS/Android);
- pushes — Push notification status in the desktop version or mobile app (except iOS, where management is handled by the OS).
- The value
falsemeans notifications are disabled,true— enabled.