Contacts: General Information

eXpress allows you to stay in touch with your colleagues, partners, clients, and contacts saved in your mobile device's phone book.

Contact Types

Contacts in the app are divided into types depending on the user's registration type:

Type	Description
Non-corporate contacts	Users registered on a public server RTS . They are marked with a green globe icon.
Guests	May be on a public server RTS or corporate server CTS / eCTS . They have a user icon and a “guest” label.
Corporate contacts	Users registered on a corporate server CTS / eCTS . Contacts from your or a trusted corporate server are marked with a briefcase icon, while other corporate contacts are marked with a blue globe icon.
Unregistered contacts (only in the mobile app)	At the end of the contacts list, unregistered contacts (grayed out) are displayed — you can send them an SMS inviting them to register in the app.

Contacts List

Which Users Are Displayed in the Contact List?

By default, the contacts list displays only those users whose phone numbers are saved in your mobile device's phone book and synchronized with the app. To synchronize contacts, install the app on your mobile device and grant access to contacts.

Can I Also Be Seen in Someone's Contact List?

Since all servers are by default combined into a common federation, any eXpress user who has your phone number saved in their phone book will be able to find you in the app by your phone number if it is specified in your profile.

I Have Another Smartphone with Different Contacts. Will They Also Be Synced?

If you have multiple devices with different phone books, the phone book from the last mobile device you logged into the app will be synchronized in the web and desktop apps on your PC. Future updates plan to add the ability to select a phone book for synchronization in the PC app.

Why Isn't the Mobile Phone Number Visible in Everyone's Profile?

If a contact's phone number is not in your phone book, you will not see it in the contact card.

My Colleague Doesn't Use a Phone Number. Will I See Them in My Contacts?

You will not see a contact in the list, even if you synchronize your phone book with the app, if that user registered in the app without a phone number via corporate email or corporate server address. Try to use search in such case.

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❓Related Topics:
• The “Use names from phone book” feature is not working
• All contacts are duplicated in the iOS app
• All contacts are displayed as gray unregistered in the iOS app
• Instead of the full name, the contact's phone number is displayed
• Instead of the name, “Unknown contact” is displayed