Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Contacts: General Information
- Working with Contacts
- Searching for Contacts
- Contacts Security
- Contacts Troubleshooting
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics & Logs & Cache
- Admin Panel
- Jira Support Portal
- Technical Support for Admins
- Database Modifications Policy
- eXpress Documentation
- Privacy Policy
Working with Contacts
Adding Contacts 
To add a user to the contact list in the app:
- Install the app on your mobile device and sign in.
- Create a contact in your mobile device's phone book using the mobile phone number with which the user is registered in the app.
- Allow contact synchronization in the mobile app.
Viewing Contacts
To view your contacts, open the Contacts section in the app.
Why Do I See Contacts of People From Other Organizations?
You see users registered in eXpress andWhat Else Is Synchronized from Phone Book Contacts?
In addition to the phone number and name, the “Organization” field is also synchronized.
Can I Rename Contacts? 
Contacts cannot be renamed manually, but you can use contact names from your mobile phone book. To do this, enable the Use names from phone book option in the app settings directly or in the Interface/Special settings section.
Will Anyone Else See Names from My Phone Book?
This display of contacts will only be visible to you.Sharing Contacts
| Method | Description |
|---|---|
| Links and QR Codes for User and Bot Cards |
Starting from version 3.24 of the server software and mobile apps and version 3.25 of the web/desktop app, you can create links or QR codes for user and bot cards. To do this, open the user or bot card and select the corresponding option in the additional menu. The link displays the HUID of the profile. In the mobile app, there is a separate button for user profiles. For your profile, open Settings > Share profile. For another user, tap Share profile in their card. The button opens the profile QR code, and the Copy link button on this screen copies the link to the profile. |
| Sending a Contact as an Attachment |
You can send a contact from the Contacts section as an attachment in a chat. |
| Mention Contact | Use @ and @@ (if they aren't in the current chat) symbols in chats — more info. |