Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Contacts: General Information
- Working with Contacts
- Searching for Contacts
- Contacts Security
- Contacts Troubleshooting
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Working with Contacts
Adding Contacts
To add a user to the contact list in the app:- Install the app on your mobile device and sign in.
- Create a contact in your mobile device's phone book using the mobile phone number with which the user is registered in the app.
- Allow contact synchronization in the mobile app.
Viewing Contacts
To view your contacts, open the Contacts section in the app.Why Do I See Contacts of People From Other Organizations?
You see users registered in eXpress andWhat Else Is Synchronized from Phone Book Contacts?
In addition to the phone number and name, the “Organization” field is also synchronized.
Can I Rename Contacts?
You cannot rename contacts manually. You can show contact names from your phone book on your mobile device. To do this, enable the Use names from your phone contacts (web and desktop) or Use phonebook names (Android and iOS) option in the app settings or in the Interface/Special settings section.Will Anyone Else See Names from My Phone Book?
No, only you can see the names from your phone book.Sharing Contacts
| Method | Description |
|---|---|
Links and QR Codes for User and Bot Cards  |
You can create links or QR codes for user and bot cards. The feature is available starting with version 3.24 of the server software and mobile applications, and with version 3.25 of the web/desktop application. To do this, open the user or bot card and select the corresponding option in the additional menu. The link displays the profile HUID. In the mobile app, there is a separate button for user profiles. For your profile, open Settings > Share profile. For another user, tap Share profile in their card. The button opens the profile QR code, and the Copy link button on this screen copies the link to the profile. |
| Sending a Contact as an Attachment |
You can send a contact from the Contacts section as an attachment in a chat. |
| Mention Contact | Enter the @ character in the chat. If the contact is not in the current chat, enter @@ — more info. |