Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- App Versions
- Collecting Diagnostics on the “About” Screen
- Authentication (Log In) Logs
- Additional Client App Logs
- Calls & Conferences Logs
- Bots & SmartApps Logs
- Corporate Server Logs & Certificate Diagnostics
- Outlook Add-In Version & Logs
- System Info & App Installation Logs
- App Cache
- Admin Panel
Outlook Add-In Version & Logs
- MS Outlook Version
- Add-in Version
- Windows Add-in Logs
- Outlook Web Access Logs (macOS)
- Outlook Add-in Server Logs
MS Outlook Version
To check the version of the desktop Outlook application:
| Version | Path |
|---|---|
| Outlook for Windows | In the File menu, open the Office Account section. |
| Outlook for macOS | Open the Outlook menu and select About. |
Add-in Version
To check the add-in version number:
| Version | Path |
|---|---|
| Outlook Add-in for Windows | Hover the mouse pointer over the add-in button. |
| OWA Version of the Add-in (macOS) | In the main view of Outlook for Mac (email list), click the Get Add-ins button. On the OWA portal, log in to your account and select the add-in in the Manage Add-ins section. |
| Add-in Backend | The backend's version can be checked with the system administrator or eXpress technical support/implementation specialist who installed the add-in. |
Windows Add-in Logs
The local log of the add-in installed via the MSI package is located here: C:\Logs\ExpressMeetingAddIn<date>.log.
The logging level is configured in the serilogSettings.json file in the add-in installation folder. If you need a full detailed log for debugging, set the MinimumLevel.Default and MinimumLevel.Override.Default attributes to Verbose in the file. This level is not suitable for permanent use: it increases the log size and may slow down performance.
You will also need the configuration file ExpressMeeting.dll.config from the add-in installation folder (e.g., C:\Program Files\eXpress\ExpressMeeting).
If a branded app is used, the name may differ from Express.
Outlook Web Access Logs (macOS)
Client-side logs for the OWA add-in are unavailable. Diagnostics must be performed using server logs.
Outlook Add-in Server Logs
Азк Administrators: Collecting the Add-In Server Logs
Logs for the add-in backend using AD authentication are stored by default in the following server folder:
C:/logs/core-service/
The folder path is specified in the configuration file appsettings.Production.json under the key:
Serilog.WriteTo[Name ="Logger"].Args.configureLogger.WriteTo[Name="File"]. Args.path
See the add-in installation guide for administrators.
To collect logs for the add-in backend with Keycloak authentication, run the following commands:
docker logs express-meeting-core-service-main &> /tmp/core.log
docker logs express-meeting-template-service-main &> /tmp/template.log