Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Chats: General Information
- Chat History
- Chats Security
- Working with Chats and Channels
- Polls & Quizzes
- Threads (Comments under Messages)
- Working with Messages
- Chats, Channels & Threads Troubleshooting
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Diagnostics, Logs, and Cache
- Admin Panel
Threads (Comments under Messages)
Working with Threads
A thread is a chat linked to the original message. In threads, you cannot make calls, view routing, or pin messages. The initial message with the author's name is displayed first in the thread. Below it, a horizontal bar marks the start of the thread. Below are the participants’ comments, from oldest to newest.How to Find the Message a Thread Was Started From?
From the context menu of the original message in a thread, you can navigate to the chat or channel where it is located.Can I Create a Thread Not from a Message, Like a “Topic” in Telegram?
No, a thread can only be created under a message. All threads of a chat or channel are visible in its card.Is It Possible to Create Nested Threads?
You cannot create a thread within another thread.Does Search for Text in the Main Chat/Channel Include Threads?
Searching for text in the main chat does not find messages from threads. To find text in a thread, open it first. You can search immediately across all your chats and threads using message search in the mobile app.How to Navigate to a Thread From a Forwarded Message?
You can proceed to the initial thread via the context menu of the forwarded message, but only if you are a participant of the initial chat.Will the Thread Be Deleted If the Original Message or Chat Is Deleted?
If you delete the initial message, the thread remains. You can go to it via the placeholderThis message has been deleted. If the placeholder is also deleted, the thread will be removed for the user. When a chat or channel is deleted, the user is automatically unsubscribed from all threads in it. If the user returns to the chat or channel, they will need to resubscribe to the threads.
Is It Possible to Forward Messages to a Thread?
Any message from any chat, channel or thread can be forwarded to a thread if you are subscribed to it.How Do Notifications Work in Threads?
By default, notifications for threads in channels are disabled, while in group chats, they inherit the notification settings of the main chat.Finding and Subscribing to Threads
Where Are My Threads Located?
All threads you participate in are displayed in the Threads section. A separate setting determines whether they are also shown in the general chat list.How to Find a Thread I'm Not Subscribed to and Subscribe?
Threads in which you do not participate can be identified by the comment counter below the message in the group chat or channel.To subscribe to a thread, find the message it is tied to, open the thread card, and click Subscribe the thread (web and desktop) or Subscribe thread (Android and iOS).
When Does Subscription to Threads Happen Automatically?
You become a participant in a thread (subscribe to it) automatically in the following cases:- You are a participant in the group chat or channel where the thread was created, and you have auto-subscription to threads enabled: in the default settings or for this chat or channel;
- You are mentioned in the thread using the
@symbol; - In a group chat, you wrote in the thread or created it yourself;
- You subscribe to the thread through its card.
How to Leave a Thread?
You will stop being a participant in a thread (unsubscribe) in the following cases:- You delete the original chat/channel or the thread itself from the chat list;
- You are removed from the chat or channel;
- You unsubscribe from the thread through its card.
Creating a Thread
How to Create a Thread?
First, check that threads are enabled in the group chat or channel. The creator or administrator can enable threads: open the chat card, select Settings , and toggle on Threads.To start a thread, select Start thread (web, desktop, and iOS) or Start a thread (Android), or Comment in the context menu of the message (long press on mobile). Leave a comment, and a comment counter will appear under the message.
Where Can I Not Create a Thread?
Threads cannot be created for system messages, messages consisting of emojis or stickers, or messages sent in the confidential mode.Managing Threads
The headerThread in… at the top of the thread opens its card (properties).
Thread Info Card
The following features are available in the thread card:| Parameter | What it does |
|---|---|
| Common files | Shows all attachments sent in the thread. |
| Find in thread | Searches for text within the thread. |
| Load all messages | Force-loads all comments to the device. |
| Clear thread history | Deletes all comments. |
| Join the thread Leave thread |
Subscribes to the thread or unsubscribes from it. If a thread is created in a group chat, the list of members is displayed below. |
Thread Context Menu
The thread context menu opens with a right-click in the web/desktop app or a long press on mobile. In it, you can:- Mark the thread as unread;
- Configure notifications;
- Pin the thread to the list;
- Leave the thread;
- Clear message history.