Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
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- Chats, Channels & Threads
- Chats: General Information
- Chat History
- Chats Security
- Working with Chats and Channels
- Polls & Quizzes
- Threads (Comments under Messages)
- Working with Messages
- Chats, Channels & Threads Troubleshooting
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- Fixing Background Work on Mobile
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Threads (Comments under Messages)
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❓Related Topics:
- “Threads Enable Error” or “Threads Feature Not Supported”
Working with Threads 
A thread is a chat linked to the original message. In threads, you cannot make calls, view routing, or pin messages. The thread starts with the original message and the author's name, followed by a horizontal bar indicating the beginning of the thread. Below are the participants' comments, starting from the oldest to the newest.
How to Find the Message a Thread Was Started From?
From the context menu of the original message in a thread, you can navigate to the chat or channel where it is located.Can I Create a Thread Not from a Message, Like a “Topic” in Telegram?
No, a thread cannot be created without an original message. You can view all threads created in a chat or channel in the chat's or channel's info card.Is It Possible to Create Nested Threads?
You cannot create a thread within another thread.Does Search for Text in the Main Chat/Channel Include Threads?
Searching for text in the main chat does not include messages from threads. To find text in a thread, you need to open it first. Alternatively, use the search messages feature in the mobile app for searching through all your chats and threads.I Was Forwarded a Message from a Thread. How to Navigate to It?
Through the context menu of messages forwarded from a thread, you can navigate to the original thread, but only if you are a member of the original chat.If the Original Message or Chat Is Deleted, Will the Thread Also Be Deleted?
When the original message is deleted, the thread is not deleted. You can access the thread through the placeholderThis message has been deleted. If this placeholder is deleted, the thread will also be removed for the user. When a chat or channel is deleted, the user is automatically unsubscribed from all threads in it. If the user returns to the chat or channel, they will need to resubscribe to the threads.
Is It Possible to Forward Messages to a Thread?
Any message from any chat, channel or thread can be forwarded to a thread if you are subscribed to it.How Do Notifications Work in Threads?
By default, notifications for threads in channels are disabled, while in group chats, they inherit the notification settings of the main chat.Finding and Subscribing to Threads 
Where Are My Threads Located?
All threads in which you participate are displayed in the Threads section and in the chat list (there is a setting to display threads in the general chat list).How to Find a Thread I'm Not Subscribed to and Subscribe?
Threads in which you do not participate can be identified by the comment counter below the message in the group chat or channel.To subscribe to a thread, find the message it is tied to, open the thread card, and click Subscribe to Thread.
When Does Subscription to Threads Happen Automatically?
You become a participant in a thread (subscribe to it) automatically in the following cases:- You are a participant in the original group chat or channel where the thread was created, and auto-subscription to threads is enabled (either by default or for the specific chat or channel);
- You are mentioned in the thread using the
@symbol; - You write in the thread or created it yourself (только в групповых чатах);
- You subscribe to the thread through its card.
How to Leave a Thread?
You will stop being a participant in a thread (unsubscribe) in the following cases:- You delete the original chat/channel or the thread itself from the chat list;
- You are removed from the chat or channel;
- You unsubscribe from the thread through its card.
Creating a Thread 
How to Create a Thread?
Before creating a thread, make sure that the thread feature is enabled in the group chat or channel. The creator or administrator can enable threads: open the chat card, select Settings, and toggle on Threads.To start a thread, select Start Thread (Comment) in the context menu of the message (long press on mobile). Leave a comment, and a comment counter will appear under the message.
Where Can I Not Create a Thread?
Threads cannot be created for system messages, messages consisting of emojis or stickers, or messages sent in the confidential mode.Managing Threads 
The header Thread in… at the top of the thread opens its card (properties).
Thread Info Card
The following features are available in the thread card:| Parameter | Description |
|---|---|
| Shared Files | View all attachments sent in the thread. |
| Search in Thread | Search for text within the thread. |
| Load All Messages | Force loads all comments to the device. |
| Clear Thread History | Deletes all comments. |
| Join Thread Leave Thread |
Subscribe or unsubscribe from the thread; below is the list of participants (if the thread is created in a group chat). |
Thread Context Menu
In the context menu of the thread (right-click on web/desktop or long press on mobile), you can:- Mark the thread as unread;
- Configure notifications;
- Pin the thread to the list;
- Leave the thread;
- Clear message history.