Chat Bots & SmartApps

General Info

Feature	Description	Functionality
Bot	Lite CTS eCTS A bot is a special contact that represents a web application. It interacts with the user via chat. Chat bots have functionality familiar to many from other messengers. eXpress Lite users can use internal service bots only.	sending text messages and files; sending messages with buttons; receiving system events (chat creation, user joining a chat, etc.); enabling/disabling enhanced privacy mode; assigning chat administrators; creating a chat with a user (useful for corporate chat bots), etc. data exchange with third-party corporate systems or applications.
SmartApp	CTS eCTS SmartApps are full-fledged web applications with UI for various business processes: email, calendar, HR services, electronic document management, portals, support, and others. They are embedded directly into eXpress or an ETS -app.	All corporate services are available anytime and on any device with eXpress in a single-window format; SSO: sign in on one device, and you won't need to sign in on others — mobile and desktop devices are unified into a single corporate platform; Integration with many systems: email clients, document management, 1C, CRM, employee training, and more. Allows you to quickly solve work tasks on a smartphone or tablet — faster and cheaper than traditional mobile app development, saving time and increasing employee productivity.

Who Can Manage Bots and SmartApps?

The corporate / server administrator can manage bots and SmartApps or add internal bots to the global chat.

Who Has Access to Bots and SmartApps?

SmartApps are available for the extended license owners (SmartApps plan). Bots require any corporate plan; an extended license is not required. For connection inquiries, please contact the sales department or your eXpress account manager.

How Are SmartApps Protected on the User Side?

All SmartApps operate within the encrypted container of the client app, ensuring corporate data protection from third parties.

Can't Find SmartApps in the Aurora App. Why?

⚠️ The Aurora app temporarily does not support SmartApps.

Internal Bots

eXpress has bundled internal bots, which are necessary for particular app features to work. Some of them include:

Internal Bots	Description
Conference Notifier bot	Notifies users about upcoming conferences. It can also be used to set up regular reminders for indefinite conferences.
Notifications bot	A bot for sending messages to the global chat.
Poll bot	A bot for sending results of polls.
Recordings bot	A bot for notifications about ready call recordings.

Standard SmartApps

If your organization purchased a license with SmartApp support, you have access to “Mail”, “Calendar”, and “Home Page” SmartApps and some others.

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