Chat Bots & SmartApps

General Info

Feature	Description	Functionality
Bot	Lite CTS eCTS A bot is a special contact that represents a web application. It communicates with the user through a chat. Many people are familiar with chatbot capabilities from other messengers. eXpress Lite users can use internal service bots only.	sending text messages and files; sending messages with buttons; receiving system events (chat creation, user joining a chat, etc.); enabling/disabling enhanced privacy mode; assigning chat administrators; creating a chat with a user (useful for corporate chat bots), etc. data exchange with third-party corporate systems or applications.
SmartApp	CTS eCTS SmartApps are web applications with UI for business processes: email, calendar, HR services, electronic document management, portals, support, and others. They are embedded directly into eXpress or an ETS -app.	All corporate services are available anytime and on any device with eXpress in a single-window format; SSO: sign in on one device, and you won't need to sign in on others — mobile and desktop devices are unified into a single corporate platform; Integration with many systems: email clients, document management, 1C, CRM, employee training, and more. Employees solve work tasks on a smartphone or tablet. SmartApp is faster and cheaper to develop than a traditional mobile app.

Who Can Manage Bots and SmartApps?

The corporate / server administrator can manage bots and SmartApps or add internal bots to the global chat.

Who Has Access to Bots and SmartApps?

SmartApps are available for the extended license owners (SmartApps plan). Bots require any corporate plan; an extended license is not required. For connection inquiries, please contact the sales department or your eXpress account manager.

How Are SmartApps Protected on the User Side?

All SmartApps run inside the encrypted container of the client application. The container protects corporate information from third parties.

Where Can I Find SmartApps in the Aurora App?

SmartApps open on the SmartApps tab. If there is no tab, update the app: earlier versions did not have SmartApps for Aurora. Update methods are described in the Aurora App section.

Internal Bots

The eXpress package includes internal bots. They are needed for certain app features to work. Some of them include:

Internal Bots	What It Does
Conference Notifier bot	Notifies users about upcoming conferences. It can be used to set up regular reminders for indefinite conferences.
Notifications bot	Sends messages to the global chat.
Poll bot	Sends poll results.
Recordings bot	Notifies about completed call recordings.

Standard SmartApps

If your organization purchased a license with SmartApp support, you have access to “Mail”, “Calendar”, and “Home Page” SmartApps and some others.

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