Help center support eXpress
We've collected answers to popular questions to make eXpress easy and convenient to use. Didn't find the answer to your question? Contact our support team.
- Welcome to eXpress
- eXpress Support
- Introducing eXpress & Glossary
- Installation & Updates & Requirements
- Registering & Logging In
- User Profile
- Chats, Channels & Threads
- Contacts
- Tags & Tabs
- Files
- Calls & Conferences
- Push Notifications & Counters
- Fixing Background Work on Mobile
- Bots & SmartApps
- Chat Bots & SmartApps
- Ready-to-Deploy Bots & SmartApps
- Custom Bots & Smart Apps | BotX API
- Bots & SmartApps Troubleshooting
- Diagnostics, Logs, and Cache
- Admin Panel
Ready-to-Deploy Bots & SmartApps
- Bots and SmartApps Collection
- Email SmartApp FAQ
- Calendar SmartApp FAQ
- General FAQ About Bots and SmartApps
Bots and SmartApps Collection
Ready-to-deploy bots and SmartApps are available:
Every bot and SmartApp in the catalog has an .env file with variables. It describes all configuration parameters.
Description of some bots and SmartApps:
| Bot/SmartApp | Description |
|---|---|
| Webhook Bot | Subscriptions to third-party service notifications. A ready-made is available. |
| TgMigrate Bot | Bot for migrating chats from Telegram. The distribution package with description and user instructions for the bot are available here. |
| Contacts Bot | Contact directory. |
| Forwarder Bot | Automatic message forwarding based on rules. |
| Sticker Bot | Creates sticker packs and edits packs created through it. Imports static stickers without animation from Telegram.
⚠️ Sticker import from Telegram works only if the bot server hosting Sticker Bot has access to Telegram servers.
|
| Jira Monitoring Bot | Integration of discussions in eXpress with comments in Jira |
| Calendar SmartApp | Calendar integration |
| Email SmartApp | Email client |
| Homescreen SmartApp | Home page with information about your company |
| Proxy SmartApp | It displays an organization's internal web resource directly in eXpress: a corporate portal, dashboard, ticket system, or wiki. The resource remains inside the secure network and is not published to the internet. Inside, you work with the site just as you would in a browser. |
Email SmartApp FAQ
Can I Connect Multiple Mailboxes?
Yes. In the Email SmartApp, click your avatar and add an account. You can switch between mailboxes without leaving the app.Why Do Notifications Only Come for Emails in the Inbox?
The app tracks new emails in the Inbox folder. If you have rules configured that sort emails into other folders, you won't receive notifications about such emails. This is by design.How Do I Turn Off New Email Notifications?
In the Email app itself, click the three-dot button and turn off notifications. The setting applies to all your devices.Why Can't I Find the Recipient I Need?
Search works across your organization's corporate directory and the contacts accumulated in the mailbox. If the person is not in either, enter their full address and press Enter — the address will be filled in.Calendar SmartApp FAQ
Do Meeting Reminders Come from Calendar?
Yes. Notifications about upcoming events in the Calendar app come from the Calendar bot.Can I Sync Calendar with My Phone Calendar?
No, these are different apps. But if the same account (for example, Gmail) is connected to both the phone calendar and the SmartApp, you will see the same events.How Do I Book a Meeting Room?
Meeting rooms are available if the Calendar is connected to Exchange — rooms are created by the administrator on the calendar server. For other services, the meeting location is entered manually.Can I View a Colleague's Calendar?
Since version 4.2 a colleague's availability is visible on the calendar grid in full-screen SmartApp mode — you don't need to create a meeting for this. You can't connect other people's calendars as a list, as you can in an email client.
Can I Attach a File to an Event?
Only if the Calendar is connected to Exchange. In calendars from other services — CommuniGate, RuPost, Yandex, Google, and others — you can't attach files to events.
General FAQ About Bots and SmartApps
How to Install a Bot or SmartApp?
Where Are Credentials of Email & Calendar SmartApps Stored?
The corporate server stores the passwords of mail and calendar accounts in encrypted form. Therefore, it is enough to sign in to SmartApps on just one of your devices.What Are the Limitations of Proxy SmartApp?
It works in the desktop app and mobile apps. In the web version of eXpress, proxied resources do not open due to a browser limitation.
The proxied resource must use the HTTPS protocol and allow embedding. Network folders (SMB, DFS, SharePoint libraries) cannot be published through Proxy SmartApp.
Do You Need to Enter the Site Password in Proxy SmartApp Every Time?
No, if the SmartApp is configured to sign in with a saved password. When first opened, the app will ask for the site login and password and will then fill them in automatically. If the password has changed, the app will ask you to enter a new one.
The SmartApp does not receive your password: it is stored by the eXpress app on the device or by your organization’s server. If the password is stored on the device, you will have to enter it again after signing in to eXpress again.
Sign-in with a saved password works in the Android and iOS apps since version 3.75, and in the desktop app since version 3.76.
Why Don't I See the SmartApp I Need in the Catalog?
The set of available SmartApps is configured by your organization's administrator, including individually for employee groups. If the app disappeared after an update, clear the Catalog SmartApp cache using the three-dot button or restart the app.Bot Does Not Return a File or Replies With an Error in a Chat With Participants From Different Servers
The bot is deployed on a specific corporate server and works with its users. The bot saves reports and exports to its server's storage. These files are not transferred to neighboring servers: only a user of this server can download them.
For the same reason, in a chat with participants from other corporate servers, the bot may reply with an error. It depends on the bot: some need only one instance for everyone, while others need their own instance on each server.
Why a Mention Disappeared in a Message Forwarded by Forwarder Bot
Any bot processes only mentions made with @@ — these it places in a separate list in the forwarded message. A single @ is treated by a bot as plain text, and it will not appear in the list of mentioned users.
Why Does the SmartApp Open on Half the Screen?
The available SmartApp display options are set by the administrator. The width of the window in the web and desktop versions can be changed using the button in the upper-right corner.Can I Open a SmartApp in a Separate Window?
Yes, in the web and desktop app. Open the SmartApp, click the ellipsis button, and select Open in separate window. You can move the SmartApp window, for example, to a second monitor, and work in the messenger at the same time.
If the browser on macOS is in full-screen mode, SmartApp will open in an adjacent tab instead of a window.